Customer Support Representative

5 hours ago

Kharadi, Maharashtra, India Radiant IT Services Pvt. Ltd. Full time ₹ 2,64,000 - ₹ 4,20,000 per year

Job Overview:

As a Customer Support Advisor, you will play a key role in ensuring that customers receive exceptional service, handling queries, resolving issues, and providing product or service-related information. You will use your communication skills and customer-centric approach to deliver outstanding support.

Key Responsibilities:

- Provide excellent customer support via calls .

- Address customer inquiries and resolve issues in a timely and professional manner.

- Understand customer needs and provide accurate information and solutions.

- Escalate unresolved issues to appropriate teams when necessary.

- Maintain records of customer interactions, transactions, and feedback.

- Contribute to team performance and support business goals.

Key Requirements:

- Fluency in English: Must meet Vasant 6 level or above.

- Language candidates who can speak Tamil, Kannada, Malayalam, Telugu, Assamese, Oriya, Bengali, or Gujarati - average English is also accepted

- Education: Bachelor's Degree in any field.

- Strong customer service skills and a passion for helping others.

- any Insurance Background will work

- Previous experience in customer service roles and any Insurance background

What We Offer:

- Salary: ₹22,000 to ₹35,000 CTC per month, based on experience and qualifications.

- Vibrant, dynamic, and supportive work environment.

- Opportunities for growth and professional development within a global company.

- Comprehensive training to enhance your customer service skills.

Experience -

- Freshers with any graduation

OR

- Experienced candidates (domain and non-domain) both can apply if you have knowledge in Sales and Customer Support.

Job Types: Full-time, Permanent

Pay: ₹22, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Flexible schedule
  • Food provided
  • Health insurance
  • Life insurance
  • Paid sick time
  • Provident Fund

Ability to commute/relocate:

  • Kharadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Language:

  • Hindi (Required)
  • English (Required)

Work Location: In person

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