
Call Centre Representative
5 days ago
Designation : Customer Success Associate
Process : Inbound / Outbound ( Voice Process )
Location: Pune, Maharashtra
About the Role:
We are looking for enthusiastic individuals to join our Sales, Insurance, and Customer Support
teams For Voice Process. Whether you're a fresher or an experienced professional, if you
have excellent communication skills and a passion for customer service, we'd love to hear from
you
Position: Sales / Insurance Advisory / Customer Support
Roles and responsibilities:
● working effectively in a fast-paced environment
● Using assigned software and tools to manage customer interactions and data
● Adhering to company policies and procedures
● Maintaining a professional and courteous demeanor at all times
● Providing information about insurance products
● Processing insurance applications or claims
● Answering customer questions about insurance policies
● Handling inbound and outbound calls (depending on LOB)
● Answering customer inquiries and resolving issues related to sales, insurance, or
general product/service information
● Providing accurate and timely information to customers
● Troubleshooting problems and guiding customers through solutions
● Maintaining records of customer interactions
● Escalating unresolved issues to the appropriate department
What We Offer:
Salary: Fresher 25,000 CTC & Experience up to ₹40,000 CTC (based on last
drawn) + Incentives
Location: Pune, Maharashtra
Qualifications: Graduate in any field
Interview schedule: Monday to Saturday, 10 AM to 5 PM
Job Type: Full-time
Pay: ₹25, ₹50,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Internet reimbursement
- Provident Fund
Work Location: In person
Speak with the employer
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