Desktop Engineering Support

2 days ago

Chennai Mumbai Pune, India Luxoft Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Project description

Investigate systemic issues that negatively affect the end user experience, implement solutions that increase productivity. Work with business partners to understand needs and pain points that impact productivity. Focus will primarily be on issues that arise during device migration of Merger and Acquisition activity

- Responsibilities
- TroubleshootingPerform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently.
- DEX ExpertiseUtilize your deep understanding of Desktop Experience (DEX) to enhance user productivity and satisfaction.
- AutomationDevelop and implement automation scripts to streamline desktop management tasks.
- CollaborationWork closely with other IT teams to ensure seamless integration and support of desktop systems.
- User SupportProvide expert-level support to end-users, addressing their technical concerns and training them on best practices.
- Skills

Must have
- Experience7-10 years of experience in Windows desktop engineering or a related field
- Technical

Skills:
- Subject matter expert in Windows OS internals (kernel, registry, services, drivers, etc). Working knowledge of OS-level troubleshooting tools. Experience utilizing a Unified Endpoint Management tool for managing domain and Entra Windows devices.
- DEX KnowledgeStrong background in Desktop Experience (DEX) tools to measure endpoint performance, correlate issues with changes, and user experience optimization. Knowledge of operating system level logging
- Analytical

Skills:
- Excellent problem-solving skills with a focus on root cause analysis and resolution.
- AutomationExperience with scripting languages such as PowerShell for automation.
- CommunicationStrong verbal and written communication skills.

Nice to have
- Certification
- Location - pune,mumbai,chennai,Bengaluru

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