
US Patient Caller
5 days ago
Job description
Job Title: Patient Calling Associate
Location: Noida/USA
Job Type: Full-Time
About the Role: We are seeking a dedicated and professional Patient Calling Associate to join our clinic's administrative team. This role involves direct communication with patients to manage appointment scheduling, reschedule existing appointments, and address billing inquiries, particularly concerning outstanding balances. The associate will play a key role in maintaining and updating patient records and verifying insurance eligibility when necessary.
Key Responsibilities:
Proactively call patients to schedule, confirm, or reschedule their clinic appointments.
Contact patients to inform them of any pending balances in their accounts and arrange for prompt payment.
Update and maintain accurate patient information in the electronic records system for scheduling and billing accuracy.
Verify patient insurance eligibility using online insurance portals and update records accordingly.
Provide excellent customer service, addressing patient inquiries and concerns with professionalism and care.
Qualifications:
A bachelor's degree in any field.
Strong communication skills with a fluent American accent.
Prior experience in US staffing or international call centers, with a focus on customer service.
Experience in US healthcare settings is highly desirable and considered a plus.
Preferred Skills:
Ability to handle sensitive information confidentially.
Proficient in using healthcare IT systems and insurance verification portals.
Excellent organizational skills and the ability to multitask effectively.
Proactive and able to work independently with minimal supervision.
Kindly note that we are looking for candidates with strong communication skills and fluent American accent. Candidates with prior experience in USA BPO, International calling and US staffing will be preferred. Interested candidates can send their resume to or can contact HR manager at
Role Voice / Blended - Other
Industry Type Analytics / KPO / Research
Department Customer Success, Service & Operations
Employment Type
Role Category Voice / Blended
Education
UG : Any Graduate
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