Customer Care Executive

12 hours ago

Nagpur, Maharashtra, India lordsveda Full time ₹ 1,32,000 - ₹ 1,80,000 per year

About Us

DiagnoPlus Pathology is a trusted and fast-growing diagnostic service provider committed to accuracy, reliability, and excellent patient experience. We combine advanced technology with compassionate service to deliver quality healthcare diagnostics.

Job Description:

We are looking for a Customer Care Executive / Help Desk Representative with excellent communication skills, a pleasant personality, and strong situation-handling abilities. The ideal candidate should be confident, updated with current trends, and capable of providing professional assistance to patients and clients.

Key Responsibilities:

  • Answer and route incoming calls in a polite and professional manner.
  • Make outbound calls for follow-ups, client coordination, or appointment confirmations.
  • Greet and assist visitors, ensuring they are attended to promptly and courteously.
  • Maintain a record of all calls, messages, and visitor details.
  • Handle consumer / patient inquiries through phone, WhatsApp, and front desk.
  • Assist with booking tests, understanding reports, and resolving queries.
  • Manage social media interactions and respond to online inquiries promptly.
  • Ensure a polite, professional, and empathetic tone in all communications.
  • Counsel patients about health check-up packages and diagnostic services.

Qualifications & Requirements:

  • Graduate in any stream.
  • Excellent speaking skills with clear voice modulation.
  • Pleasant and pleasing personality.
  • Computer proficiency (MS Office, basic data entry, emails, etc.).
  • Familiar with social media platforms and current digital trends.
  • Strong communication and patient counselling skills.
  • Freshers and experienced candidates can apply.

Benefits:

  • Competitive salary with incentives.
  • Training and skill development opportunities.
  • Friendly and professional work environment.

Job Type: Full-time

Pay: ₹11, ₹15,000.00 per month

Work Location: In person

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