Inbound Customer Care Representative
2 days ago
Company Description
Avalanche High-Tech Enterprise seamlessly integrates recruitment services, IT solutions, and product development to meet business needs. Our platform connects employers with top-notch talent and provides advanced tools and algorithms for efficient recruitment. In addition to recruitment, we offer tailored IT services including system integration, cloud solutions, cybersecurity, and software development to optimize business processes. Our innovative IT product development services create cutting-edge software applications and digital solutions to meet evolving business needs.
Role Description
This is a full-time on-site role for an Inbound Customer Care Representative located in Nagpur. The representative will be responsible for handling customer inquiries, resolving complaints, providing accurate information, and ensuring overall customer satisfaction. Daily tasks include answering calls, responding to emails, providing customer support, and maintaining thorough records of interactions.
Qualifications
- Interpersonal Skills, Communication, and Customer Service skills
- Experience in Customer Satisfaction and Customer Support
- Strong problem-solving abilities and attention to detail
- Proficiency in using customer service software and MS Office
- Excellent written and verbal communication skills
- Ability to work independently and in a team environment
- High school diploma or equivalent; a bachelor's degree is a plus
- Previous experience in a customer service role is preferred
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