
Desktop Support Engineer
2 days ago
Role & responsibilities : Monitor, maintain, debug and troubleshoot desktop incidents, hardware failures, Wireless and Networking problems.
- Install, configure, update, monitor and troubleshoot various OSs, Applications, Internet Browsers, Anti-virus software.
- Guide remote users and/or fix troubleshoots remotely.
- Manage disk and folder sharing, and permission settings on desktops
- Provide support to voice equipment including support for VOIP voice devices such as plugging in the headsets and carrying out headset settings
- Backup administration
- Reviewing application and system event logs
- Configuration, Installation, re-installation, maintenance and troubleshooting of peripherals like printers, scanners etc.
- Knowledge of all Operating Systems, OS Applications, Networking, Security and Antivirus software.
- Hardware troubleshooting knowledge.
- Strong problem-solving skills.
- Networking knowledge
- Ability to communicate clearly (Verbal & Written).
- Ability to manage multiple tasks under pressure.
Preferred candidate profile
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