L 1 Support Engineer

4 days ago

Navi Mumbai, Maharashtra, India Corepeelers Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Description L1 Engineer (Airport Site)

Position: Level-1 Engineer (Airport IT Systems)

Location: Airport Site

Experience: Min 6 months (Freshers with good technical knowledge can also apply)

Employment Type: Full-time / On-site

We are looking for a dedicated and proactive L1 Engineer to provide onsite IT support for Airport IT Systems. The role involves day-to-day monitoring, incident handling, ensure smooth functioning of mission-critical airport operations such as the Airport Operational Database (AODB), Resource Management System (RMS), and Flight Information Display System (FIDS).

Role & responsibilities

  • rovide first-level technical support for airport IT systems, servers, and applications.
  • Monitor system health, logs, and alerts to ensure continuous availability of applications.
  • Handle incidents, service requests, and routine checks as per SLA.
  • Escalate issues to L2/L3 support teams when required, while ensuring timely updates to stakeholders.
  • Support application and infrastructure teams during deployments, upgrades, and maintenance windows.
  • Assist in troubleshooting issues related to network, database, and middleware components.
  • Maintain documentation of incidents, resolutions, and daily reports.
  • Ensure adherence to airport safety, compliance, and ITIL processes.
  • Provide end-user support for airport operations staff, ensuring minimal disruption to services.

Preferred candidate profile

  • Good understanding of Linux/Windows administration.
  • Familiarity with databases (Oracle/MySQL/SQL Server) for basic queries and checks.
  • Basic knowledge of networking concepts (TCP/IP, LAN, WAN, VPN, firewalls).
  • Exposure to airport applications (AODB, RMS, FIDS, CUPPS, CUTE) is an advantage.
  • Ability to monitor applications and perform first-level troubleshooting.
  • Strong problem-solving skills with attention to detail.
  • Good communication and coordination skills to interact with airport staff and vendors.

Qualifications

  • Bachelors degree / Diploma in Computer Science, IT, Electronics, or related field.
  • 13 years of relevant IT support experience (fresh graduates with strong fundamentals may be considered).
  • Knowledge of ITIL process framework preferred.
  • Willingness to work in shifts (24x7 support environment) at the airport site.

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