Receptionist / Front Office Executive
7 days ago
Front Office Position:
Responsibilities:
Client handling & appointment management
Room coordination with therapists
Billing & petty cash handling
Sales reports & data entry
Answering calls & client inquiries
Support in marketing & promotions
Good communication skills
Basic computer & billing knowledge
Customer service-oriented
For Customer Support:
Responsibilities:
- Handle inbound and outbound calls professionally.
- Explain spa services, packages, and offers to clients.
- Schedule and confirm appointments.
- Follow up on missed or canceled bookings.
- Maintain customer records and update CRM.
- Promote memberships and achieve booking targets.
- Provide excellent customer service and resolve client queries.
- Coordinate with front office and therapists for smooth operations.
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