Front Office Receptionist

3 days ago

Goldwins Coimbatore Tamil Nadu, India RR Residency Full time

**Job Title: Front Office Receptionist**

**Location**: Mahis Gateway Hotel
**Schedule**: Night Shifts, Including Weekends and Holidays

**About Mahis Gateway**:
At **Mahis Gateway**, we pride ourselves on offering warm hospitality and exceptional guest experiences. As a modern and comfortable destination for travelers, we are looking for a friendly, professional, and service-oriented **Front Office Receptionist** to join our front desk team.

**Job Summary**:
As the first point of contact for all guests, the Front Office Receptionist plays a vital role in setting the tone for their stay. You’ll be responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and ensuring smooth front desk operations with excellent customer service at all times.

**Key Responsibilities**:

- Greet guests warmly upon arrival and ensure a smooth check-in/check-out process
- Answer phone calls and respond to inquiries about room availability, pricing, and hotel services
- Manage reservations using hotel booking software (PMS system)
- Process payments, issue room keys, and maintain accurate guest records
- Coordinate with housekeeping and other departments to ensure guest satisfaction
- Handle guest complaints or concerns professionally and promptly
- Maintain a neat, organized, and welcoming reception area
- Provide local information and recommendations to enhance the guest experience
- Uphold hotel security procedures and confidentiality standards

**Qualifications**:

- High school diploma or equivalent; hospitality or customer service certification is a plus
- Previous experience in hotel front office or customer service preferred
- Familiarity with hotel management software is an advantage
- Excellent verbal and written communication skills
- Positive attitude, well-groomed appearance, and a welcoming personality
- Ability to work under pressure and multitask in a fast-paced environment
- Flexible with work hours, including evenings, weekends, and holidays

**What We Offer**:

- A professional and supportive work environment
- On-the-job training and career development opportunities
- Competitive salary
- Opportunity to be part of a growing hospitality brand

**How to Apply**:
Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Fixed shift
- Night shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Goldwins, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

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