Support Engineer

7 days ago


Aligarh, Uttar Pradesh, India Henson Group Full time US$ 80,000 - US$ 1,20,000 per year

We are looking for a skilled Support Engineer to join our team at Henson Group, responsible for providing top-notch support for our Modern Workplace solutions. The ideal candidate will have a strong background in IT Services & Consulting and be able to work effectively in a fast-paced environment.

Roles and Responsibility

  • Provide technical support and assistance to end-users for issues related to the Modern Workplace platform.
  • Troubleshoot and resolve complex technical problems efficiently.
  • Collaborate with internal teams to identify and implement solutions for recurring issues.
  • Develop and maintain documentation of support cases and resolutions.
  • Analyze customer feedback and recommend improvements to the Modern Workplace platform.
  • Stay up-to-date with new features and releases of the Modern Workplace platform.

Job Requirements

  • Strong understanding of IT Services & Consulting principles and practices.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work effectively in a team environment and communicate technical information to non-technical stakeholders.
  • Familiarity with the Modern Workplace platform is an asset.
  • Strong analytical and troubleshooting skills.
  • Ability to adapt to changing priorities and deadlines in a fast-paced environment.


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