
Support Engineer
7 days ago
We are looking for a skilled Support Engineer to join our team at Henson Group, responsible for providing top-notch support for our Modern Workplace solutions. The ideal candidate will have a strong background in IT Services & Consulting and be able to work effectively in a fast-paced environment.
Roles and Responsibility
- Provide technical support and assistance to end-users for issues related to the Modern Workplace platform.
- Troubleshoot and resolve complex technical problems efficiently.
- Collaborate with internal teams to identify and implement solutions for recurring issues.
- Develop and maintain documentation of support cases and resolutions.
- Analyze customer feedback and recommend improvements to the Modern Workplace platform.
- Stay up-to-date with new features and releases of the Modern Workplace platform.
Job Requirements
- Strong understanding of IT Services & Consulting principles and practices.
- Excellent problem-solving skills and attention to detail.
- Ability to work effectively in a team environment and communicate technical information to non-technical stakeholders.
- Familiarity with the Modern Workplace platform is an asset.
- Strong analytical and troubleshooting skills.
- Ability to adapt to changing priorities and deadlines in a fast-paced environment.
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