Desktop Support Specialist

16 hours ago


Aligarh, Uttar Pradesh, India beBeeTroubleshooter Full time ₹ 12,00,000 - ₹ 17,00,000

Unlock Your Potential in a Global IT Team

Job Overview

As a Desktop Support Engineer, you will be responsible for providing timely and effective technical support to our global user base.

Key Responsibilities
  • Respond to incidents and provide solutions via our ticketing system.
  • Perform remote troubleshooting and escalate unresolved issues to the appropriate teams.
  • Collaborate with global IT teams to ensure seamless support across different time zones.
  • Troubleshoot hardware and software issues both onsite and remotely.
  • Install, configure, and upgrade operating systems and applications as needed.
Requirements
  • 3+ years of experience in Desktop Support Engineering.
  • Excellent problem-solving skills and ability to work under pressure.
  • Strong communication and collaboration skills.
  • Familiarity with ticketing systems and Service Level Agreement (SLA) timelines.
What We Offer
  • A dynamic and supportive work environment.
  • Ongoing training and professional development opportunities.
  • A competitive salary and benefits package.


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