
Desktop Support Specialist
16 hours ago
Unlock Your Potential in a Global IT Team
Job OverviewAs a Desktop Support Engineer, you will be responsible for providing timely and effective technical support to our global user base.
Key Responsibilities- Respond to incidents and provide solutions via our ticketing system.
- Perform remote troubleshooting and escalate unresolved issues to the appropriate teams.
- Collaborate with global IT teams to ensure seamless support across different time zones.
- Troubleshoot hardware and software issues both onsite and remotely.
- Install, configure, and upgrade operating systems and applications as needed.
- 3+ years of experience in Desktop Support Engineering.
- Excellent problem-solving skills and ability to work under pressure.
- Strong communication and collaboration skills.
- Familiarity with ticketing systems and Service Level Agreement (SLA) timelines.
- A dynamic and supportive work environment.
- Ongoing training and professional development opportunities.
- A competitive salary and benefits package.
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