System Analyst

ABOUT ELEVANCE HEALTH

Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 45 million lives across 14 states.

A regular in Fortune 500 list, Elevance Health ranked 20 in 2022. Gail Boudreaux, President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 4th rank on this list.

ABOUT CARELON

Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.

Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.

Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient.

OUR MISSION & VALUES

Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.

Our Values: Leadership | Community | Integrity | Agility | Diversity

JOB POSITION

Carelon Global Solutions India is seeking the Database Activity Monitoring supports the Data Protection and Monitoring Services (DPMS) team and has experience with various data structures, database structures, data platforms including on premises and Cloud environments, data models, and data services. The ideal candidate will also have experience in generative AI and prompt engineering projects.

JOB RESPONSIBILITY

System Analyst will be responsible for the following:

Primary duties include, but are not limited to:

• Configure virtual [Linux] servers with vendor proprietary database activity monitoring software
• Troubleshoot, diagnose and resolve DAM tool related errors, vendor software bugs, and/or functionality issues with vendor technical support
• Work closely with vendor Technical Account Manager (TAM) to resolve vendor software issues to ensure system availability and uptime of 95%
• Monitor server & client health from DAM application for infrastructure uptime and performance based on Anthem and vendors specified configuration
• Track and report metrics associated with DAM technology tool
• Experience in providing analytical reports using tools from MS Office
• Perform DAM software installation & upgrade to latest versions, including a good understanding of a broad range of database configurations
• Responds to Level 3 and 4 change and problem requests; leads Level 1 and 2 incident recoveries and performs root cause analysis

QUALIFICATION

• Bachelor's degree or equivalent years as an DAM Application SME
• 3-5 years of related work experience in information security, data protection, data privacy and security, or similar field
• 3-5 years administering configuring, testing, and deploying vendor provided security software on Linux and Intel OSx servers
• Experience with VMWare or similar tools
• Experience with Cloud Computing – good to have

EXPERIENCE

• Bachelor's degree or equivalent years as Linux Administrator or VM Ware administrator DAM infra experience

SKILLS AND COMPETENCIES

• 3-5 years of related work experience in information security, data protection, data privacy and security, or similar field
• 3-5 years administering configuring, testing, and deploying vendor provided security software on Linux OSx servers
• Experience with Imperva SecureSphere (version 12+) or Guardium similar tools – must have
• Administrative experience in multiple versions of operating systems such as Windows, Linux – must have
• Ability to generate report statistics on DAM system performance
• Knowledge of database activity monitoring industry best practices, procedures or strategies
• Familiarity with common incident management/ticketing systems (e.g., Service Now)
• Knowledge, skill, ability to script in BASH, Powershell, Python or other similar use language – good to have

THE CARELON PROMISE

Aligning with our brand belief of 'limitless minds are our biggest asset', we offer a world of limitless opportunities to our associates.

It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.

This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.

LIFE @ CARELON

• Extensive focus on learning and development
• An inspiring culture built on innovation, creativity, and freedom
• Holistic well-being
• Comprehensive range of rewards and recognitions
• Competitive health and medical insurance coverage
• Best-in-class amenities and workspaces
• Policies designed with associates at the center

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EQUAL OPPORTUNITY EMPLOYER

Carelon is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Reasonable Accommodation

Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.

If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.