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Customer Relationship Management Lead

2 weeks ago

Hyderabad, Telangana, India xtrawrkx Full time ₹ 9,00,000 - ₹ 12,00,000 per year

One of Our client is a full-stack E2W company, distinguished by its in-house designed power train (motorsand controllers), batteries, and battery swap technology. Vision : To make a self-sustainable ecosystem possible through our products.

Mission: They are on a mission to lead the electric vehicle industry with a commitment to superior design and precision engineering. There goal is to manufacture robust and versatile electric vehicles, incorporating innovative technologies and designs, to drive sustainable mobility solutions globally. Job Overview:They are seeking an experienced and dynamic CRM Lead to manage our customer relationshipmanagement operations.

The ideal candidate will have 2-5 years of experience in CRM tools, teamhandling, and generating actionable reports. They should possess impeccable communication skills anda keen ability to manage and nurture customer relationships effectively. Key Responsibilities: CRM Management: Oversee and optimize the CRM system for seamless customer experience, ensuring it is fully utilized across teams.

 Team Handling: Lead, mentor, and support a team of CRM professionals, ensuring high performance and smooth operations.  Customer Data Analysis: Analyze customer behavior and interactions using CRM tools to derive actionable insights that drive customer engagement and retention strategies.  MIS Reporting: Generate detailed Management Information System (MIS) reports, showcasing customer metrics, CRM performance, and key insights for decision-making.

 Collaboration: Work closely with marketing, sales, and customer service teams to align CRM strategies with business goals and ensure a unified approach to customer relationship management.  Training & Support: Provide guidance and training on CRM tools to new team members and ensure they are proficient in its use.  Process Optimization: Continuously review and refine CRM workflows and processes to increase efficiency and improve customer interactions.

 Customer Feedback & Satisfaction: Ensure feedback from customers is integrated into CRM strategies for continual improvement in customer experience. Key Requirements: Experience: Minimum 2-5 years of experience in CRM management, with proven experience inteam handling.  Skills:o Excellent communication skills (verbal and written).

o Strong command over CRM software and tools (e.g., Salesforce, Zoho, HubSpot, etc.). o Strong analytical and reporting skills, with experience in generating MIS reports andcustomer analytics.o Problem-solving abilities with attention to detail.o Proven ability to manage cross-functional teams.

Educational Qualifications: Bachelor's degree in Business Administration, Marketing, or related field.  Additional Qualifications: Certification in CRM tools or relevant areas is a plus.  Candidate should be an immediate joiner