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Senior Call Center Team Lead

2 weeks ago

Kolkata, West Bengal, India Dhruv Research Full time ₹ 5,00,000 - ₹ 10,00,000 per year

About the Role:

We are looking for a Senior call Center Team Lead- Call center operations The role includes conducting training sessions, providing performance feedback, and ensuring smooth daily operations with multiple stakeholders.

Requirements:

3–4 years of relevant experience in Operations (call Center)

Able to analyse and run smooth operations

Strong management skills / multiple stakeholder management

Excellent communication skills

Excellent Proficiency in Excel