Senior Call Centre Team Leader

15 hours ago

Kolkata, West Bengal, India beBeeBackground Full time ₹ 35,00,000 - ₹ 70,00,000
Job Title:

We are seeking a highly skilled and experienced Team Lead to manage a team of professionals handling Background Verification processes, including employment, education, and address verifications.

About the Role:

The successful candidate will lead, motivate and supervise a team of BGV call centre executives, ensuring high-quality results and adherence to client-specific and internal standards.

Key Responsibilities:

  • Manage and motivate a team of BGV call centre executives to achieve outstanding performance and productivity.
  • Monitor live and recorded calls to ensure quality, accuracy and compliance with defined standards.
  • Oversee the timely closure of verification cases while ensuring adherence to defined Turnaround Times.
  • Provide ongoing coaching, feedback and performance evaluations to improve individual and team performance.
  • Handle escalations effectively and coordinate with internal departments to resolve issues efficiently.
  • Ensure strict adherence to data privacy, confidentiality and security protocols at all times.
  • Conduct refresher and training sessions to keep the team updated on process changes and compliance requirements.

Requirements:

  • A degree in any discipline is required.
  • 3-5 years of experience in a call centre environment, preferably in Background Verification (BGV) or the BPO industry.
  • Excellent verbal and written communication skills.
  • Proficiency in MS Excel and call monitoring tools.
  • High attention to detail and the ability to manage multiple priorities in a fast-paced environment.

Benefits:

  • Be part of a company with a strong reputation in the industry.
  • Lead a diverse team in a collaborative and growth-driven environment.
  • Work in a dynamic, fast-paced environment where your ideas and contributions have a meaningful impact.

Our Culture:

  • We value our employees and strive to create a positive work environment that fosters growth and development.
  • We believe in recognizing and rewarding excellence and achievements.

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