Call Centre Associate – Forex

13 hours ago

Kolkata, West Bengal, India Multicon Group Full time ₹ 4,00,000 - ₹ 8,00,000 per year

We are seeking a Call Centre Associate to manage both inbound and outbound customer interactions for our Forex division. The role involves addressing customer inquiries, promoting Forex products and services, supporting sales efforts, and closing leads generated through various channels such as the company website. The ideal candidate should have strong English communication skills, prior experience in forex, banking, insurance, or card services (credit/debit), and the ability to handle regulatory and transactional matters effectively.

ROLES AND RESPONSIBILITIES: - Handle inbound and outbound calls efficiently, addressing customer queries and resolving issues promptly.

- Initiate calls to leads, prospects, and existing clients to promote Forex products, services, and solutions.

- Provide accurate information on Forex products/services, including foreign exchange rates, remittance services, and regulatory guidelines.

- Identify opportunities for cross-selling and upselling Forex products and services.

- Work closely with the sales team to generate, qualify, and close leads.

- Ensure compliance with regulatory requirements and company policies during all customer interactions.

- Document customer details, transactions, and feedback accurately in the system.

- Handle customer complaints professionally and escalate issues as needed.

- Conduct follow-up calls with prospects who have shown interest but have not yet committed, ensuring conversions and customer satisfaction.

- Collaborate with internal teams to resolve customer queries promptly.

- Maintain call logs and prepare reports on customer interactions, feedback, and complaints.

- Share insights and feedback with the team for process improvements and enhanced customer satisfaction.

SKILLS:

- Graduate in any discipline.

- 2-4 years of experience in a call centre/tele-calling role, preferably in forex, banking, insurance, or financial services. Freshers with strong communication skills may also apply.

- Strong command over English communication (spoken and written).

- Familiarity with forex products, banking/financial services, or credit/debit card operations preferred.

- Knowledge of internet/Wi-Fi connectivity, P2P, VPN, and wireless systems will be an added advantage.

- Ability to manage multiple calls, resolve queries effectively, and maintain professionalism.

- Excellent interpersonal, customer service, and problem-solving skills.

- Proficiency in MS Office and CRM tools for maintaining call records and reports

  • Senior Call Centre Team Leader

    20 minutes ago

    Kolkata, West Bengal, India beBeeBackground Full time ₹ 35,00,000 - ₹ 70,00,000

    Job Title:We are seeking a highly skilled and experienced Team Lead to manage a team of professionals handling Background Verification processes, including employment, education, and address verifications.About the Role:The successful candidate will lead, motivate and supervise a team of BGV call centre executives, ensuring high-quality results and adherence...

  • Contact Centre Executive

    2 days ago

    Kolkata, West Bengal, India Apollo Telehealth Full time

    Job DescriptionThe Contact Centre Executive Quality ensures that all customer interactions are monitored, evaluated, and optimized to maintain high service standards. This role is critical in driving customer satisfaction, identifying training needs, and improving overall operational efficiency within the contact centre.Key Responsibilities- Monitor and...

  • Call Centre Executive

    4 days ago

    Kolkata, West Bengal, India Multicon Group Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:1. Customer Support & Query Resolution:o Handle inbound and outbound calls related to broadband services, installations, complaints, and troubleshooting.o Provide first-level technical support for broadband connectivity, modem/router configuration, and service-related issues.o Escalate complex technical issues to the relevant...

  • Lead Call Center Operations

    6 days ago

    Kolkata, West Bengal, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000

    Job OpportunityThe role of Assistant Manager involves overseeing a team of call center associates, ensuring service delivery meets contractual expectations.Key Responsibilities:Supervise daily operations of call center associates, including work and attendance monitoring.Coach team members to achieve high performance delivery.Identify performance issues,...

  • Clinical Associate in Reproductive Medicine, Obstetrics

    4 days ago

    Kolkata, West Bengal, India BIRTH Fertility Clinic Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company DescriptionBIRTH Fertility Clinic, a unique centre in Eastern India, offers comprehensive solutions for male and female reproduction issues. We provide medical, surgical, and laboratory-based treatments for infertility, gynaecological problems, and high-risk pregnancies. The clinic is renowned for its international standard of service, with doctors...

  • Clinical Associate in Reproductive Medicine, Obstetrics

    4 days ago

    Kolkata, West Bengal, India BIRTH Fertility Clinic Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Description BIRTH Fertility Clinic, a unique centre in Eastern India, offers comprehensive solutions for male and female reproduction issues. We provide medical, surgical, and laboratory-based treatments for infertility, gynaecological problems, and high-risk pregnancies. The clinic is renowned for its international standard of service, with doctors...

  • Evening Customer Service Centre Advisor

    7 days ago

    Kolkata, West Bengal, India NIIT Part time

    Night Shift Customer Service Associate US Process &##Shift Timings : Night Shift &## ; Work Days : 5 days working We are seeking enthusiastic and dedicated professionals to join our team as Customer Service Associates. This is an excellent opportunity for freshers with strong communication skills to embark on a rewarding career in the BPO sector. Handle...

  • BPO Associate

    3 days ago

    Kolkata, West Bengal, India RSWINFO SOLUTIONS PVT LTD Full time ₹ 10,000 - ₹ 33,59,200 per year

    At ResultMinds we are looking for BPO Associate / Digital ON-Call Sales Executive / BPO Sales Associate.Only Physical InterviewOur Office location: Kasba, Kolkata near Acropolis Mall.Requirments:To make calls to new leadsTo understand customer's need and handle their queriesTo close sales and achieve monthly targetsTo generate leads and make calls to...

  • Telecommunications Associate

    2 days ago

    Kolkata, West Bengal, India beBeeCommunication Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Role: Customer Service RepresentativeAs a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and loyalty by providing top-notch support over the phone. You will be responsible for handling outbound voice calls in an international process, transferring calls to senior associates as required, and providing basic...

  • Academic Leader in Financial Markets

    27 minutes ago

    Kolkata, West Bengal, India beBeeDirector Full time ₹ 20,00,000 - ₹ 30,00,000

    About the RoleThis is an exciting opportunity to lead a prestigious centre of excellence in financial markets research and education. The successful candidate will have a proven track record in academic and research institutions, regulatory bodies, or financial services companies.Job PurposeThe Programme Director will be responsible for formulating and...