Team Leader- Operations-Domestic

21 hours ago


Kolkata, West Bengal, India Teleperformance (TP) Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Looking for a skilled Team Leader to join our Operations team in Domestic BPO/Call Centre industry. The ideal candidate will have 3 to 8 years of experience and be based in the company's location.

Roles and Responsibility

  • Manage and supervise a team of operations professionals to achieve business objectives.
  • Develop and implement process improvements to increase efficiency and productivity.
  • Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
  • Analyze performance metrics and provide feedback to team members for improvement.
  • Ensure compliance with company policies and procedures.
  • Identify and mitigate risks to ensure seamless operations.

Job Requirements

  • Proven experience as a Team Leader or similar role in a BPO/Call Centre environment.
  • Strong knowledge of domestic BPO/Call Centre operations and processes.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong analytical and decision-making skills.
  • Experience with team management tools and software is an added advantage.

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