Process Associate

1 day ago

Kolkata, West Bengal, India Capgemini Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your Role

We are seeking for Process Associate to join our team. The successful candidate will be responsible for delivering exceptional customer support, handling international client queries, resolving issues effeciently, and ensuring customer satisfaction through effective communication and problem sloving skills.

In this role you will play a key role in:
Make outbound calls to US-based insurance companies/patients/Helpdesk as per process requirements.
Engage customers in meaningful conversations to promote products/services or gather required information.
Achieve daily/weekly/monthly Targets and conversion targets.
Handle objections professionally and escalate complex issues when necessary.
Collaborate with team leads and quality analysts to improve call quality and performance.
Ensure compliance with company policies and US calling regulations 

Your Profile

Bachelor's degree (Mandatory).
Freshers only
Open to Work from Office
Excellent verbal communication and interpersonal skills.
Familiarity with CRM tools and call centre software.
Ability to work night shifts and adapt to US time zones.
Goal-oriented with a positive attitude and strong work ethic.
Knowledge of International culture and customer behaviour.
Ability to handle customer Queries with patience and empathy.

What you'll love about working here
  • You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
  • We're committed to ensure that people of all backgrounds feel encouraged and have a sense of belonging at Capgemini. You are valued for who you are, and you can bring your original self to work.
  • At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges. 

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

  • Data Processing Associate

    2 weeks ago

    Kolkata, West Bengal, India IIMI Image Management Pvt. Ltd. Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company DescriptionIIMI Image Management Pvt. Ltd. is a dedicated organization with a strong team of 7200 full-time employees across four countries. We take pride in our team-oriented culture where every role is valued. Our mission is to provide an optimal customer experience, built on the efforts of our past and present members, clients, and partners. We...

  • Process Associate

    1 day ago

    Kolkata, West Bengal, India Ancile Technologies Full time ₹ 30,00,000 - ₹ 42,00,000 per year

    We are seeking experienced and skilled Process Associates (Voice) for our delivery centre in Kolkata. As a Process Associate, you will be responsible to deliver the following responsibilities:Initiate outbound calls to potential and shortlisted Candidates for HiringHandle inbound calls with utmost professionalism adhering to the call etiquettes of the...

  • Process Associate

    7 days ago

    Kolkata, West Bengal, India Genpact Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Ready to shape the future of work?At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

  • Process Associate

    6 days ago

    Kolkata, West Bengal, India GENPACT Full time

    Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Process Associate

    6 days ago

    Kolkata, West Bengal, India Wipro Full time

    for UHG CS - A4ME - CHATFunction OperationsJob Associate - A4ME- ChatLocation Kolkata West BengalReporting to Team Leader United Health GroupCandidate SpecificationsMust Any undergraduate graduate post graduate diploma or equivalent Very Good written communication skills Previous experience in the health care processing chat process is...

  • Process Associate

    1 day ago

    Kolkata, West Bengal, India Sunknowledge Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are Hiring: MANAGEMENT TRAINEE/ PROCESS ASSOCIATE( Reference CODE- KAYENAT NAYEEM at WHATSAPP)Sunknowledge Services Inc. in KolkataWhatsapp for any details ( CONTACT person - KAYENAT NAYEEM at Interview Date: *15th September 2025 (Monday) at 1pm*Location: Kolkata ( SALT LAKE, near RDB cinema )Email Id: Are you a fresher/experienceWe are hiring both for...

  • Trade Processing Senior Associate

    7 days ago

    Kolkata, West Bengal, India beBeeRiskManagement Full time ₹ 14,40,000 - ₹ 22,56,000

    Job Title: Trade Processing Senior AssociateLocation: BangaloreExperience: Minimum 5 yearsPosition PurposeA trade processing senior associate is responsible for monitoring and managing corporate actions across global positions.The role ensures efficient scrubbing, timely notifications, accurate bookings, smooth election processes, and effective...

  • Process Associate Specialist

    1 week ago

    Kolkata, West Bengal, India beBeeCommunication Full time ₹ 1,80,000 - ₹ 2,28,000

    We are currently seeking a detail-oriented and fast-learning team player to join our Process Associate team.Job DescriptionThe ideal candidate will possess good communication skills (written & verbal) and basic knowledge of MS Office tools. This individual should be able to adapt quickly and provide exceptional support to our clients.Fresher to 5 years of...

  • Process Associate

    4 days ago

    Kolkata, West Bengal, India Genpact Full time

    Job DescriptionReady to shape the future of workAt Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...

  • Process Associate

    2 weeks ago

    Kolkata, West Bengal, India Wipro Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    UHG ChatJob Description for UHG CS A4ME - CHATFunction : OperationsJob : Associate A4ME- ChatLocation : Kolkata, West BengalReporting to : Team Leader, United Health GroupCandidate Specifications:Undergraduate, graduate, post graduate, diploma or equivalentVery Good written communication skillsAge between 18 yrs - 35 yrs.Residing in transport...