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Process Associate

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UHG Chat

Job Description for UHG CS A4ME - CHAT

Function : Operations

Job : Associate A4ME- Chat

Location : Kolkata, West Bengal

Reporting to : Team Leader, United Health Group

Candidate Specifications:

Undergraduate, graduate, post graduate, diploma or equivalent
Very Good written communication skills
Age between 18 yrs - 35 yrs.
Residing in transport boundaries.
Willing to work in night shifts & late evening shifts.

Critical Skills Required

  • Typing speed = 30 wpm
  • Basic computer knowledge with proficiency in keyboard skills especially with numbers
  • Ability to use the phone system.
  • Customer Service and chat/email soft skills
  • Knowledge of Products
  • Knowledge of Procedures
  • Familiarity with the computer basics.
  • Good logical and analytical skills

Mandatory Skills: Inbound and Outbound Chat.