Process Associate – Trust

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. 

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. 

We are inviting applications for the role of Process Associate – Trust & Safety – Transaction Risk Investigator

The Transaction Risk Investigator will be responsible for various tasks related to investigating and eliminating online ecommerce risk. The ideal candidate will have experience in the ecommerce payments industry, possess previous trust and safety experience, and have a proven track record of success in a customer-driven work environment. This role requires strong analytical skills and the ability to thrive in a fast-paced team setting. The Transaction Risk Investigator will work under minimal supervision from the Manager and will rely on excellent judgment to plan and achieve goals.

Tenure- 9 Months

Responsibilities:

•    Conduct investigations to identify and mitigate online ecommerce risk.

•    Utilize excellent judgment to make independent decisions regarding complex transactions and customer authentication.

•    Engage in frequent written and verbal communication with department management, risk analysts, risk engineers, company associates, and third parties.

•    Ensure productivity and maintain highest quality assurance standards.

•    Leverages appropriate operational tools and applications to find the data. 

•    Ability to successfully navigate websites.

•    Understands and adheres to workflow directions, SOPs.

•    Performs a variety of routine standard tasks in non-voice queues like email, chat etc.

Qualifications we seek in you

Minimum Qualifications:    

•    Any graduate

•    Freshers are eligible.

•    Minimum B2 proficiency in English CEFR

•    Strong interpersonal skills to effectively communicate complex transactional issues to internal and external customers.

•    Strong Problem-solving skills

•    Strong time management and organizational skills

•    Aptitude for determining situational needs and providing appropriate solutions.

•    Must be able to work on a flexible schedule (including weekends)

Preferred Qualifications:

•    Relevant work experience preferably as an Investigation Specialist, Risk Investigator etc.

•    Prior experience in Ecommerce Domain

•    Good Analytical & Problem-Solving skills

Why join Genpact?

•    Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation 

•    Make an impact – Drive change for global enterprises and solve business challenges that matter 

•    Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities 

•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 

Let's build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.