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Team Lead
2 weeks ago
We're seeking a Team lead for our Delivery center. In this role you will be responsible for shift operations at our DCs and support the DC manager in performance management and driving the operational plan.
Title: Team Lead
Location: Kolkata
Essential Functions
-Job Description · A graduate with 1-3 yrs of experience in a customer facing environment, warehousing, logistics or manufacturing. - Strong execution skills, action oriented, go getter. - Resourceful to identify the way to get things done using limited resources. - Ability to work under pressure situations. - Ability to work in ambiguous situations and to come out with solutions as per the situations faced. - Good people management skills. - Comfortable with reading, writing and communicating in English. - Proficiency in MS Excel
Key job responsibilities
We're seeking a Team lead for our LM operations. In this role, you will be responsible for:
Managing, on a daily basis, end to end operations for either one large site or a combination of small sites. Executing inbound and outbound operations
Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
Driving performance management of your team members. Preparing and implementing training and development plans for associates.
Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
Conducting 4M and 5S audits for the delivery station on a daily basis.
Stand-in for Area Manager.
Ability to manage day and night shifts.
A day in the life
1. Managing station operation by focusing on high bias for action.
2. Be customer obsessed in terms of handling customer escalation & ensuring good delivery experience.
3. Having good analytical & deep dive skill.
4. managing large yellow/green badge AA.
Basic Qualifications:
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
Preferred Qualifications:
- Bachelor's degree
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