Front Office Manager

2 weeks ago


Bengaluru, Karnataka, India The Fern Hotels Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Description: Front Office Manager

Location: Karnataka (Preference to local candidates with Kannada language proficiency, English and Hindi)

Industry: Hotel / Hospitality

Brand Preference: Candidates with experience in Marriott Group of Hotels

Key Responsibilities:

  • Supervise and manage all Front Office operations including Reception, Guest Services, Concierge, and Bell Desk.
  • Ensure smooth check-in/check-out processes with focus on guest satisfaction and efficiency.
  • Train, motivate, and lead the Front Office team to deliver exceptional guest service in line with Marriott brand standards.
  • Handle guest feedback, complaints, and service recovery promptly and professionally.
  • Monitor room availability, rates, and reservations in coordination with Sales & Revenue teams.
  • Ensure compliance with Marriott policies, brand standards, and operational SOPs.
  • Maintain effective communication with other departments (Housekeeping, F&B, Security, Engineering).
  • Prepare departmental budgets, manage costs, and optimize resources without compromising service quality.
  • Drive guest loyalty by engaging with repeat and VIP guests, creating personalized experiences.
  • Oversee training, grooming standards, and performance appraisals for the Front Office team.
  • Ensure proper usage and management of Marriott's PMS (Property Management System) and guest service tools.

Requirements:

  • Graduate in Hotel Management or related field.
  • Minimum 8-15 years of experience in Front Office operations, with at least 2–3 years in a managerial role.
  • Preferred: Prior work experience in International hotels.
  • Strong leadership, interpersonal, and problem-solving skills.
  • Excellent communication in English; proficiency in Kannada is highly desirable.
  • Knowledge of Marriott's Opera PMS and guest service standards will be an added advantage.
  • Ability to work under pressure while maintaining service excellence.

Key Competencies:

  • Guest-Centric Mindset
  • Team Leadership & Motivation
  • Brand Standards Compliance (Marriott experience preferred)
  • Communication & Interpersonal Skills
  • Problem Solving & Service Recovery
  • Revenue & Cost Awareness

Job Types: Full-time, Permanent

Pay: Up to ₹55,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund


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