Front Office Manager
2 weeks ago
Job Description: Front Office Manager
Location: Karnataka (Preference to local candidates with Kannada language proficiency, English and Hindi)
Industry: Hotel / Hospitality
Brand Preference: Candidates with experience in Marriott Group of Hotels
Key Responsibilities:
- Supervise and manage all Front Office operations including Reception, Guest Services, Concierge, and Bell Desk.
- Ensure smooth check-in/check-out processes with focus on guest satisfaction and efficiency.
- Train, motivate, and lead the Front Office team to deliver exceptional guest service in line with Marriott brand standards.
- Handle guest feedback, complaints, and service recovery promptly and professionally.
- Monitor room availability, rates, and reservations in coordination with Sales & Revenue teams.
- Ensure compliance with Marriott policies, brand standards, and operational SOPs.
- Maintain effective communication with other departments (Housekeeping, F&B, Security, Engineering).
- Prepare departmental budgets, manage costs, and optimize resources without compromising service quality.
- Drive guest loyalty by engaging with repeat and VIP guests, creating personalized experiences.
- Oversee training, grooming standards, and performance appraisals for the Front Office team.
- Ensure proper usage and management of Marriott's PMS (Property Management System) and guest service tools.
Requirements:
- Graduate in Hotel Management or related field.
- Minimum 8-15 years of experience in Front Office operations, with at least 2–3 years in a managerial role.
- Preferred: Prior work experience in International hotels.
- Strong leadership, interpersonal, and problem-solving skills.
- Excellent communication in English; proficiency in Kannada is highly desirable.
- Knowledge of Marriott's Opera PMS and guest service standards will be an added advantage.
- Ability to work under pressure while maintaining service excellence.
Key Competencies:
- Guest-Centric Mindset
- Team Leadership & Motivation
- Brand Standards Compliance (Marriott experience preferred)
- Communication & Interpersonal Skills
- Problem Solving & Service Recovery
- Revenue & Cost Awareness
Job Types: Full-time, Permanent
Pay: Up to ₹55,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
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