Customer Support Executive

4 days ago

Gurgaon, Haryana, India Cyboard School Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Job Title: Customer Support Executive

Location: Gurugram
Department: Customer Experience
Reports To: Customer Support- Team Leader

About Cyboard School

Cyboard School is a next-generation online school dedicated to providing high-quality, interactive, and flexible education for students from Nursery to Grade X . We combine the best of technology and pedagogy to create an engaging learning environment accessible to all.

As part of our growing team, we are looking for a Customer Support Executive who will be the voice of Cyboard School — ensuring that parents, students, and stakeholders receive prompt, professional, and effective support.

Key Responsibilities

Handle inbound and outbound calls, emails, and chat support for parents and students.

Provide accurate information about admissions, classes, curriculum, and school policies.

Assist parents and students with login issues, online platform navigation, and technical troubleshooting.

Maintain detailed records of customer interactions, feedback, and resolutions in the CRM system.

Coordinate with internal departments (Admissions, Academics, IT, etc.) to resolve queries efficiently.

Follow up with prospective parents to ensure a smooth onboarding process.

Handle customer complaints with empathy, professionalism, and problem-solving attitude.

Collect and share feedback to improve service quality and parent satisfaction.

Required Skills and Qualifications

Bachelor's degree in any discipline.

6 months to 1 year of experience in customer support, preferably in EdTech, schooling, or service-based sectors.

Excellent communication skills (English  preferred; regional languages are a plus).

Strong interpersonal and problem-solving skills.

Ability to multitask and work in a fast-paced, dynamic environment.

Proficient in using CRM tools, MS Office, and online communication platforms (Zoom, Google Meet, etc.).

Requirements:

A passion for education and customer success.

Empathetic, patient, and student/parent-focused mindset.

Tech-savvy and adaptable to new digital platforms.

Team player with a positive attitude.

  • Customer Support Executive

    2 weeks ago

    Gurgaon, Haryana, India TRDFIN Support Services Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Customer Success Manager

    4 days ago

    Gurgaon, Haryana, India customer success Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Ready to take up a business strategy role? Apply your analytical skills? Be the change agent? Educate and challenges status quo? Lead technology adoption for 'multiple' global businesses? CustomerSuccessBox is looking for a Customer Success Manager to "raise the bar" of customer success, not just for CustomerSuccessBox, but also for the entire B2B SaaS...

  • Customer Support Executive

    1 week ago

    Gurgaon, Haryana, India Cyboard School Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time, on-site role for a Customer Support Executive located in Gurugram. The Customer Support Executive will be responsible for providing professional and friendly customer support, ensuring customer satisfaction, managing online support channels, offering technical support, and delivering exceptional customer...

  • Customer Support Executive

    1 week ago

    Gurgaon, Haryana, India ElecTorq Technologies(Baaz Bikes) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Support Executive located in Gurugram. The Customer Support Executive will be responsible for providing customer support and ensuring customer satisfaction through various channels including online support. Day-to-day tasks include handling customer inquiries, resolving technical issues,...

  • Customer Support Executive

    1 week ago

    Gurgaon, Haryana, India Google Ads (Google Partner) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Customer Support Executive at Google Ads, located in Gurugram. The Customer Support Executive will be responsible for handling customer inquiries, resolving customer issues, providing technical support, and ensuring customer satisfaction. Daily tasks...

  • Customer Support Executive

    3 days ago

    Gurgaon, Haryana, India Bhai Fi Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Customer Support Executive Job Title: Customer Support Representative (Only Female Applicant)Location: Gurugram (Work from Office) Department: Customer Support Work Schedule: Monday to Saturday (Saturday – Work From Home)Job Description:  We are looking for dynamic Customer Support Executive to join our team in Gurgaon. This role will focus on...

  • Customer Support Executive

    2 weeks ago

    Gurgaon, Haryana, India Transformative Ventures Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job DescriptionOur Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers.As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints...

  • Customer Support Executive

    2 days ago

    Gurgaon, Haryana, India ShepHertz Technologies Full time ₹ 2,50,000 - ₹ 6,00,000 per year

    Company DescriptionShepHertz provides an Enterprise Platform for Agile & Incremental Digital Transformation, deployed in 9 countries and processing over 110 billion API calls. Trusted by thousands of developers, app studios, and enterprises across more than 150 countries, ShepHertz is a preferred one-stop-shop solution for enterprises. It offers seamless...

  • Customer Support Executive

    4 days ago

    Gurgaon, Haryana, India Treis Solutions Llp Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are urgently looking for Customer Support ExecutiveJob SummaryThe Customer Support Executive is responsible for managing and growing relationships with the company's most strategic and high-value clients. The ideal candidate will have a proven track record in sales and relationship management, with a strong ability to understand client needs and deliver...

  • Customer Support Executive

    1 week ago

    Gurgaon, Haryana, India Career Maker Consultancy Noida Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    We are hiring a Customer Support Executive (PPC Calls) to handle inbound & outbound PPC calls, assist customers with travel queries, bookings, modifications & cancellations, and ensure a smooth customer experience.Share CV