Customer Service Specialist

1 week ago

Gurgaon, Haryana, India Policybazaar Full time ₹ 2,50,000 - ₹ 4,00,000 per year

If you are interested in joining our team, please share your resume at or WhatsApp at

Job Title: Customer Service Executive

Company: Policy Bazaar Insurance Brokers Pvt. Ltd.

Location: Sector 44, Gurugram

Employment Type: Full-time

Salary range: ₹2.5 - ₹4LPA, depending on relevant experience.

Job Description:

Policy Bazaar is seeking enthusiastic and customer-focused individuals to join our team as Customer Service Executives. In this role, you will be responsible for managing customer inquiries and driving sales through various channels. This is a blended process position, offering a dynamic work environment where you can grow and develop your skills.

Responsibilities:

  • Handle customer inquiries via phone, email, and chat.

  • Provide detailed information about our products and services.

  • Assist customers in making informed decisions about their insurance needs.

  • Maintain accurate records of customer interactions and transactions.

  • Resolve customer complaints in a professional and timely manner.

  • Collaborate with team members to improve customer satisfaction.

Requirements:

  • Experience: 0-4 years in customer service or sales.

  • Excellent communication and interpersonal skills.

  • Ability to handle high-pressure situations and resolve conflicts effectively.

  • Basic computer skills and familiarity with CRM systems.

  • Strong problem-solving abilities and attention to detail.

  • High School Diploma and Bachelor's degree preferred.

Working Conditions:

  • 6-day working week.

We do not conduct virtual interviews.

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