Specialist-Professional Services

10 hours ago

Gurgaon, Haryana, India EDGE Executive Search Full time ₹ 9,00,000 - ₹ 12,00,000 per year

The Company

Our client is a global company in the fintech sector the company works in the area of derivatives and OTC products, which are the most complex parts of the financial market. The company is the foundations of a great culture and the space to build a great organization. Their objective is to identify individuals who have high expertise, to join their existing team of experts who are spread across the world.

The Job

We are looking for who professional service specialist will work, as part of the Client Services team, individuals are required to produce cross-training materials in the agreed, standardized formats; take on primary & secondary responsibilities when delivering implementations & integrations with other team members; and engage in product UAT cycles.

The Specialist at all levels are expected to collaborate with other members of professional services, and other internal teams, in order to deliver implementations & integrations.

  • Deliver implementations & integrations for multiple project types across the services .
  • Hand over to the operations teams once live
  • Day one check in with the customer
  • Migrating to production, and liaising with the relevant counterparties
  • Undergoing the UAT phase with the customer directly, unilaterally identifying issues, investigating those issues, and resolving those issues with the relevant internal or external team
  • Gathering & setting up all required static data in UAT & production
  • System configuration in UAT and production environments
  • Connectivity & integration set up in the product
  • Ensure that all integration changes & set ups undergo the required 4-eye checks prior to deployment in production
  • Ensure all integrations follow the integration standards outlined
  • Work effectively as part of a professional services project team on each implementation and/or integration, alongside a project manager and solution design manager
  • Work effectively with key internal stakeholders outside of professional services during the implementation and/or integration, such as the connectivity team, product or development

Your Profile

  • Knowledge of a message formats such as FIX, XML, JSON or CSV
  • Ability to define and document detailed workflow processes
  • Customer facing skills
  • Excellent verbal and written communication skills

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