IT Asset Rental Program Manager

6 days ago

Bengaluru, Karnataka, India Mobirapid Full time US$ 60,000 - US$ 1,20,000 per year

Key Responsibilities
1. Program Strategy & Planning

  • Design and implement the IT asset rental business model (B2B).
  • Develop pricing models, rental policies, and contract terms.
  • Forecast demand and plan asset procurement to ensure availability.
  • Define KPIs for asset utilization, rental revenue, and customer retention.

2. Asset Lifecycle Management

  • Oversee procurement of IT assets (new and refurbished laptops, desktops, servers, etc.).
  • Manage inventory: allocation, tagging, tracking, and recovery of assets.
  • Ensure preventive maintenance, upgrades, and timely replacement of rental assets.
  • Implement refurbishment and reuse processes for returned equipment.

3. Operations & Execution

  • Manage the rental process from onboarding, contract signing, deployment, and retrieval.
  • Ensure timely delivery, installation, and pickup of IT assets.
  • Coordinate with logistics, warehouse, and technical support teams.
  • Track asset usage and automate reminders for renewals/returns.

4. Customer & Vendor Management

  • Build relationships with corporate clients, vendors, and partners.
  • Negotiate vendor agreements for IT equipment procurement and servicing.
  • Handle escalations, complaints, and service-level issues.
  • Ensure customer onboarding, training, and post-rental support.

5. Compliance & Risk Management

  • Ensure compliance with data security, IT asset disposition (ITAD), and e-waste regulations.
  • Oversee data wiping and certification for devices returned.
  • Minimize financial risk through insurance, damage protection, and penalty clauses.
  • Manage regulatory reporting (e.g., e-waste, GST in India).

6. Finance & Reporting

  • Track revenues, costs, and profitability of rental programs.
  • Prepare MIS reports: asset utilization, cost vs. revenue analysis, overdue rentals.
  • Control losses from theft, damage, or non-returned equipment.
  • Work with finance to streamline billing, GST invoicing, and collections.

7. Technology & Process Automation

  • Implement asset management systems (AMS) and rental tracking tools.
  • Ensure integration with CRM, ERP, and billing systems.
  • Explore automation in warranty tracking, contract renewal alerts, and client dashboards.

8. Team Leadership

  • Manage operations staff: procurement executives, logistics, QC/refurbishment team.
  • Train staff on compliance, customer handling, and inventory accuracy.
  • Set performance targets and monitor progress.

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