
Only 24h Left) IT Asset Rental Program Manager
3 weeks ago
Key Responsibilities1. Program Strategy & Planning
- Design and implement the IT asset rental business model (B2B).
- Develop pricing models, rental policies, and contract terms.
- Forecast demand and plan asset procurement to ensure availability.
- Define KPIs for asset utilization, rental revenue, and customer retention.
2. Asset Lifecycle Management
- Oversee procurement of IT assets (new and refurbished laptops, desktops, servers, etc.).
- Manage inventory: allocation, tagging, tracking, and recovery of assets.
- Ensure preventive maintenance, upgrades, and timely replacement of rental assets.
- Implement refurbishment and reuse processes for returned equipment.
3. Operations & Execution
- Manage the rental process from onboarding, contract signing, deployment, and retrieval.
- Ensure timely delivery, installation, and pickup of IT assets.
- Coordinate with logistics, warehouse, and technical support teams.
- Track asset usage and automate reminders for renewals/returns.
4. Customer & Vendor Management
- Build relationships with corporate clients, vendors, and partners.
- Negotiate vendor agreements for IT equipment procurement and servicing.
- Handle escalations, complaints, and service-level issues.
- Ensure customer onboarding, training, and post-rental support.
5. Compliance & Risk Management
- Ensure compliance with data security, IT asset disposition (ITAD), and e-waste regulations.
- Oversee data wiping and certification for devices returned.
- Minimize financial risk through insurance, damage protection, and penalty clauses.
- Manage regulatory reporting (e.g., e-waste, GST in India).
6. Finance & Reporting
- Track revenues, costs, and profitability of rental programs.
- Prepare MIS reports: asset utilization, cost vs. revenue analysis, overdue rentals.
- Control losses from theft, damage, or non-returned equipment.
- Work with finance to streamline billing, GST invoicing, and collections.
7. Technology & Process Automation
- Implement asset management systems (AMS) and rental tracking tools.
- Ensure integration with CRM, ERP, and billing systems.
- Explore automation in warranty tracking, contract renewal alerts, and client dashboards.
8. Team Leadership
- Manage operations staff: procurement executives, logistics, QC/refurbishment team.
- Train staff on compliance, customer handling, and inventory accuracy.
- Set performance targets and monitor progress.
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