Customer Technical Support

4 days ago


Kothrud Pune Maharashtra, India Aidify Learning and Mobility Pvt Ltd Full time ₹ 12,000 - ₹ 1,50,000 per year
  • About the Role:

We are hiring Customer Technical Support Executives who will act as the technical bridge between our products and our clients. This is an ideal opportunity for freshers with an interest in IT, support, and software systems.

  • Key Responsibilities:

Assist with customer onboarding, product setup, and walkthroughs.

Resolve technical queries via phone, email, or chat.

Troubleshoot common software issues.

Collaborate with developers and testers to track and fix product issues.

Create documentation such as help guides and FAQs.

Train clients on using key features of the software.

  • Eligibility Criteria:

Degree or diploma in IT, Computer Science, Electronics, or related field.

Good understanding of software and basic troubleshooting.

Strong communication skills (Marathi, English, Hindi).

Freshers are welcome.

Willingness to learn tools like CRM, ticketing systems, and remote support.

  • Perks & Benefits:

Salary/stipend as per company norms.

Minimum 6 months contract is required.

Travel allowance (if applicable for on-site visits).

Certification and letter of experience.

Job Types: Full-time, Permanent, Fresher, Internship

Contract length: 6 months

Job Types: Full-time, Fresher

Pay: ₹12, ₹15,000.00 per month

Work Location: In person



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