Customer Support Representative

2 weeks ago


Kothrud Pune Maharashtra, India HOMESEVA Full time

**Make outbound calls** to follow up with customers regarding their issues, feedback, or inquiries.
- **Receive incoming calls** from customers and address their concerns or queries.
- Provide accurate, valid, and complete information by using the right tools and resources.
- Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions.
- Document all customer interactions, feedback, and outcomes in internal systems or CRM tools.
- Escalate unresolved issues to appropriate departments or supervisors in a timely manner.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Stay up to date with product knowledge, services, and company policies.

Pay: ₹10,905.72 - ₹33,117.79 per month

**Benefits**:

- Provident Fund

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9623855272



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