Senior Centre Manager

4 days ago

Krishnagiri Uthangarai, India Bajaj Finance Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Purpose

Responsible for doing Sales & Collection for Microfinance JLG Customers, as per laid out polices of the company.

- Ensuring qualitative Microfinance sourcing by conducting village surveys, CGT, house verification and income assessment, ensure collections and recoveries are done as per the Group/Centre meeting schedule.
- Maintain Healthy Customer Relationships on ground in the location.

Duties and Responsibilities
- Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing.
- Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers.
- Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP.
- Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process.
- Plan Centre Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the centre meetings.
- Resolve customer queries and promote top ups / cross sell as defined for the branch.
- Manage a portfolio of 450 €" 500 customers.
- Ensure collections are done from Customers as per scheduled centre meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.
- Carry out end use monitoring of loans as per the process.
- Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.
- Create a daily report of tasks planned and executed and submit to Branch Manager.
- Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.
- Ensuring critical parameters like lead to login are executed as per matrix.
- Maintain Centre meeting discipline, follow SOPs and code of conduct.

Required Qualifications and Experience

Graduation / Undergraduate1-2 years in Microfinance JLG business

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