Receptionist/Administrator
2 days ago
1. Job Title: Receptionist2. Job Responsibilities:
- Greeting Visitors: Welcome visitors, clients, or guests and ensure they are properly checked in. May direct them to the correct department or individual.
- Answering Phones: Respond to phone calls, route calls to the appropriate department or person, and take messages when necessary.
- Handling Inquiries: Provide information to callers or visitors about the company's services, products, or general inquiries.
- Scheduling Appointments: Manage appointment bookings, maintain appointment calendars, and ensure that there are no scheduling conflicts.
- Administrative Support: Perform general office tasks such as filing, data entry, mail distribution, and photocopying.
- Managing Mail: Sort and distribute incoming mail and packages, prepare outgoing mail, and manage courier services.
- Maintaining Reception Area: Ensure the front desk area is neat, organized, and presentable. This includes managing the cleanliness and appearance of waiting areas.
- Customer Service: Act as the first point of contact for customers and visitors, providing a welcoming and professional experience.
- Managing Deliveries: Track and sign for deliveries, and ensure packages are distributed correctly within the office or building.
- Handling Payments: In some organizations, receptionists may assist with invoicing or take payments for services or products.
3. Skills Required:
- Communication Skills: Clear verbal and written communication, including telephone etiquette.
- Interpersonal Skills: Ability to engage with people in a friendly and professional manner, both in person and over the phone.
- Organizational Skills: Manage schedules, appointments, and multiple tasks effectively.
- Multitasking: Handle multiple duties and interruptions in a fast-paced environment.
- Customer Service Orientation: Prioritize client or guest satisfaction and maintain a calm, positive demeanor.
- Tech-Savvy: Familiarity with office equipment (phones, fax machines, printers) and software tools (word processors, spreadsheets, CRM systems).
- Time Management: Ability to prioritize and manage time effectively, especially during peak periods.
- Attention to Detail: Ensure accuracy in scheduling, data entry, and message-taking.
4. Qualifications:
- Education: A high school diploma or equivalent is typically required; a degree in business administration or related field can be advantageous.
- Experience: Prior experience in customer service, administrative support, or front office roles can be beneficial but is often not a strict requirement.
- Certifications: While not always necessary, certifications in office administration, customer service, or similar areas can enhance employability.
5. Work Environment:
- Office Setting: Receptionists usually work in corporate offices, healthcare facilities, hotels, government buildings, or retail environments.
- Work Hours: Depending on the business, this role could be full-time or part-time. Some may require evening or weekend shifts, particularly in hospitality or customer service settings.
Job Types: Full-time, Permanent, Fresher
Pay: ₹10, ₹25,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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