F&B Executive

1 day ago

Chennai, Tamil Nadu, India PULLMAN Full time ₹ 4,00,000 - ₹ 10,00,000 per year

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

Outlet Operation

  • Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operation
  • Assist management to supervise junior team members and casual labor under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
  • Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis
  • Take food and beverage orders according to guest's requirements and preferences
  • Deliver food & beverage services in accordance to departmental standards and procedures
  • Ensure that all food & beverage are served according to service standard
  • Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
  • Try to remember individual patron's names and their preferences to extend a personalized service
  • Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
  • Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
  • Handle guests' complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management
  • Supervise and assist in assigned work station's activities and oversee the operation of outlet in the absence of management
  • Assist other Food & Beverage outlets with their operations during peak times or when required

Qualifications

  • Secondary / High school education
  • Additional certification(s) in Food & Beverage will be an advantage
  • Good reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Minimum 1 year of relevant experience in a similar capacity
  • Working knowledge of MS Excel, Word, & PowerPoint

Additional Information

  • WHAT IS IN IT FOR YOU:
  • Come As You Are
  • Work With Purpose
  • Grow, Learn and Enjoy
  • Explore Limitless Possibilities

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