
Food And Beverage Executive
3 days ago
We are seeking enthusiastic, service-oriented and professional individuals to join our Food & Beverage team at Ramada Plaza. This role includes both F&B Associates and F&B Executives responsible for providing exceptional guest service across our dining outlets, in-room dining, and banquets. Candidates should be passionate about hospitality, food service, and guest interaction.
Role & responsibilities
- Greet guests warmly and ensure a pleasant dining experience.
- Present menus, take accurate orders, and serve food and beverages as per hotel standards.
- Set up tables with linen, cutlery, glasses, and ensure cleanliness and hygiene of the dining area.
- Assist with buffet setup and replenishment during service hours.
- Coordinate with kitchen and bar to ensure timely delivery of food and drinks.
- Maintain knowledge of the menu, ingredients, and ongoing promotions.
- Handle guest queries and complaints courteously and escalate to supervisors when necessary.
- Process guest bills accurately through POS systems and handle payment transactions.
Comply with hotel safety, hygiene, and grooming standards.
Supervise daily operations of the restaurant, banquet, or room service outlet.
- Train, mentor, and guide junior F&B staff and new joiners.
- Ensure all service areas are well-organized and comply with service SOPs.
- Monitor guest feedback, resolve complaints, and ensure high levels of guest satisfaction.
- Handle team scheduling and staff deployment during peak hours and events.
- Ensure accurate billing, check handovers, and cash handling as per hotel policy.
- Coordinate with kitchen, housekeeping, and banquet teams for seamless operations.
- Promote upselling of menu items, combos, and beverages to maximize revenue.
- Maintain service quality reports, inventory logs, and assist in audits and inspections.
Preferred candidate profile
- Minimum 10+2 education; Diploma or Degree in Hotel Management is preferred.
- Prior experience in a hotel, restaurant, or F&B outlet will be an advantage.
- Excellent communication skills in English and local language.
- Positive attitude, team spirit, and passion for delivering exceptional service.
- Flexibility to work in shifts, including weekends and public holidays.
- Well-groomed appearance and adherence to hotel grooming standards.
- For Executive level: Leadership, team-handling experience, and basic knowledge of inventory and POS systems are required.
What We Offer:
- Competitive salary with performance-based incentives
- Meals on duty + Uniform + Staff accommodation (if applicable)
- Learning & development opportunities with career progression
- Exposure to luxury hospitality service standards
- Friendly and professional work environment
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