Food And Beverage Executive

3 days ago

Chennai, Tamil Nadu, India Ramada by Wyndham Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are seeking enthusiastic, service-oriented and professional individuals to join our Food & Beverage team at Ramada Plaza. This role includes both F&B Associates and F&B Executives responsible for providing exceptional guest service across our dining outlets, in-room dining, and banquets. Candidates should be passionate about hospitality, food service, and guest interaction.

Role & responsibilities

  • Greet guests warmly and ensure a pleasant dining experience.
  • Present menus, take accurate orders, and serve food and beverages as per hotel standards.
  • Set up tables with linen, cutlery, glasses, and ensure cleanliness and hygiene of the dining area.
  • Assist with buffet setup and replenishment during service hours.
  • Coordinate with kitchen and bar to ensure timely delivery of food and drinks.
  • Maintain knowledge of the menu, ingredients, and ongoing promotions.
  • Handle guest queries and complaints courteously and escalate to supervisors when necessary.
  • Process guest bills accurately through POS systems and handle payment transactions.

  • Comply with hotel safety, hygiene, and grooming standards.

  • Supervise daily operations of the restaurant, banquet, or room service outlet.

  • Train, mentor, and guide junior F&B staff and new joiners.
  • Ensure all service areas are well-organized and comply with service SOPs.
  • Monitor guest feedback, resolve complaints, and ensure high levels of guest satisfaction.
  • Handle team scheduling and staff deployment during peak hours and events.
  • Ensure accurate billing, check handovers, and cash handling as per hotel policy.
  • Coordinate with kitchen, housekeeping, and banquet teams for seamless operations.
  • Promote upselling of menu items, combos, and beverages to maximize revenue.
  • Maintain service quality reports, inventory logs, and assist in audits and inspections.

Preferred candidate profile

  • Minimum 10+2 education; Diploma or Degree in Hotel Management is preferred.
  • Prior experience in a hotel, restaurant, or F&B outlet will be an advantage.
  • Excellent communication skills in English and local language.
  • Positive attitude, team spirit, and passion for delivering exceptional service.
  • Flexibility to work in shifts, including weekends and public holidays.
  • Well-groomed appearance and adherence to hotel grooming standards.
  • For Executive level: Leadership, team-handling experience, and basic knowledge of inventory and POS systems are required.

What We Offer:

  • Competitive salary with performance-based incentives
  • Meals on duty + Uniform + Staff accommodation (if applicable)
  • Learning & development opportunities with career progression
  • Exposure to luxury hospitality service standards
  • Friendly and professional work environment

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