Service Manager

9 hours ago

Jabalpur, Madhya Pradesh, India Navin Infrasolutions Pvt. Ltd. Full time ₹ 9,60,000 - ₹ 12,00,000 per year

KEY RESPONSIBILITIES

Manages operational activities as listed below along with achieving financial targets for the service department.

Field service and repair of machines.

  • CSA Agreements
  • Warranty repairs.
  • Safety Programmes.
  • Achieve objectives such as (customer satisfaction, employee productivity, market share, departmental profitability, maximum utilisation of available resources like manpower, car,Tools & Equipments etc) & will be quantitatively measured.
  • Maintain relations with all the customers personally through meetings or call.
  • Develops and maintains all service efficiency and management reports and reporting methods.
  • Ensures that processes and procedures concerning all service work performed by the service department as mentioned in DSONAG,
  • are established so as to improve the operation quality and efficiency of the service
  • department.
  • Considers the type of service to be performed, equipment and space required, skills needed, and makes recommendations to Reporting Head or Company management concerning such requirements.
  • Ensures that service literature, instruction manuals, catalogues and factory communications pertaining to the service department are properly maintained, current and duly read and signed by each service professional.
  • Ensures that Tools and Aids stock required for Repair and Maintenance services are maintained well and audited periodically.
  • Maintains working relations with the parts management and personnel to ensure that the proper procedures, records and reports concerning servicing parts are in order
  • Supports the parts department with parts recommendations to ensure that the necessary parts are available so to provide timely service to customers.
  • Performs administrative tasks such as preparing reports, passing of bills,estimates and forecasts, maintains warranty records; initiates campaigns designed to increase the profit of the service department.
  • Assigns tasks to employees, trains employees in appropriate methods of repairs. Provides coaching necessary to develop diagnostic, safety, clean, efficient and effective high-quality work to ensure repairs are completed in a timely and correct manner.
  • Manages and judges warranty claims from both technical and commercial views to ensure maximum profitability.
  • Approves free service/ goodwill service after consultation with CST Head. Communicates and informs customers regarding the cost of repairs and follows up on account receivables.

Required Competencies:

  • Degree Diploma in Mechanical.
  • Minimum 5 years of supervisory experience related to after sales processes preferably from a construction equipment dealer network.
  • Working knowledge of field & workshop operation.
  • Excellent customer relation skills.
  • Good communication skills , both in writing & verbally.
  • Good computer skills using word, Powerpoint & excel software.

Job Type: Full-time

Pay: ₹80, ₹100,000.00 per month

Work Location: In person

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