Customer Support Executive-US(Night) Shift
7 days ago
Role Description
This is a full-time, on-site role for a Customer Support Executive (US Night Shift) located in Mumbai. The Customer Support Executive will be responsible for providing exceptional customer service, ensuring high customer satisfaction, and resolving customer inquiries through online support channels. Day-to-day tasks include addressing technical issues, offering solutions, and maintaining a high level of professionalism in all interactions with customers.
Qualifications
- Customer Support, Customer Service, and Customer Satisfaction skills
- Basic MS Office (specifically Excel knowledge) is must
- Experience with Online Support and Technical Support
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Familiarity with electronic products and IT solutions is a plus
- Bachelor's degree in a related field is preferred
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