Reservation Supervisor
14 hours ago
Job Summary:
We are seeking a detail-oriented and experienced Reservation Supervisor to oversee the daily operations of our reservations team. The ideal candidate will have a strong background in hotel reservations, excellent communication and leadership skills, and hands-on experience with IDS Software (Hotel Property Management System).
Key Responsibilities:
- Supervise the reservations team and ensure smooth, efficient handling of all bookings.
- Monitor incoming reservations via phone, email, and online platforms.
- Maintain up-to-date records in IDS Software and ensure system accuracy.
- Coordinate with Front Office and Sales & Marketing teams to optimize occupancy and revenue.
- Manage group bookings, special requests, and VIP arrivals.
- Conduct regular training sessions for reservation agents, especially on IDS usage.
- Generate daily, weekly, and monthly reports from IDS for management.
- Ensure all reservations comply with hotel policies and standards.
- Handle guest inquiries and complaints in a professional and timely manner.
- Assist with rate loading, packages, and promotions in IDS.
Requirements:
- Proven experience in hotel reservations, with at least 2 years in a supervisory role.
- Mandatory knowledge and experience with IDS Software (Fortune Next / IDS Next).
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Ability to train and lead a team effectively.
- Knowledge of OTA platforms and channel managers is a plus.
- Flexible to work in shifts, including weekends and holidays.
Job Type: Full-time
Pay: ₹20, ₹30,000.00 per year
Benefits:
- Cell phone reimbursement
- Food provided
Work Location: In person
-
Supervisor-reservations
2 weeks ago
Goa, India Marriott International, Inc Full time**Additional Information** **Job Number**24217106 **Job Category**Reservations **Location**The St. Regis Goa Resort, 438 1 34 Mobor, Goa, India, India, 403731 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to...
-
Supervisor-reservations
2 weeks ago
Goa, India Marriott International, Inc Full time**Job Number** 24103829 **Job Category** Reservations **Location** The St. Regis Goa Resort, 438 1 34 Mobor, Goa, India, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or...
-
Reservation Supervisor
1 week ago
Goa, Goa, India QTONET PRIVATE LIMITED Full time**Job Summary**: **Key Responsibilities**: - Supervise daily operations of the reservations department and support the front office team. - Manage room bookings, availability, and rates using **IDS** software. - Monitor room inventory and work closely with the revenue team to maximize occupancy and revenue. - Train and guide reservations staff in handling...
-
Reservation Executive/supervisor
2 days ago
Goa, India Holiday Inn Resort South Goa Full timeworks in Customer service and takes reservations for customers. works at front office desk. They assist customers over the phone and in person, answering their questions and organizing their travel or reservation plans. Handling all reservation inquiries whilst maintaining a good relationship with travel agents and customers. **Salary**: ₹13,647.90 -...
-
Clerk-reservations
2 weeks ago
Goa, Goa, India Marriott International, Inc Full time**Additional Information** **Job Number**25080591 **Job Category**Reservations **Location**Fairfield by Marriott Goa Benaulim, Benaulim Beach Road, South Goa, Goa, Goa, India, 403716 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail....
-
Clerk-reservations
2 weeks ago
Goa, India Marriott International, Inc Full time**Additional Information** Reservations Associate **Job Number** 24049406 **Job Category** Reservations **Location** Fairfield by Marriott Goa Benaulim, Benaulim Beach Road, South Goa, Goa, Goa, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests,...
-
Reservations Executive
2 weeks ago
Goa, Goa, India Marriott International, Inc Full time**Additional Information** **Job Number**25145496 **Job Category**Reservations **Location**Courtyard by Marriott Goa Colva, Colva Beach Road, Goa, Goa, India, 403708 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or...
-
Reservations Executive
2 weeks ago
Goa, India Marriott International, Inc Full time**Job Number** 24050340 **Job Category** Reservations **Location** Le Meridien Goa Calangute, Aguada Siolim Road, Calangute, Goa, Goa, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values...
-
Reservations Executive
1 week ago
Goa, India Marriott International, Inc Full time**Job Number** 23197459 **Job Category** Reservations **Location** The St. Regis Goa Resort, 438 1 34 Mobor, Goa, India, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or...
-
Reservations Associate
2 weeks ago
Goa, India Marriott International, Inc Full time**Job Number** 23195886 **Job Category** Reservations **Location** Goa Marriott Resort & Spa, Post Box No. 64 Miramar, Goa, Goa, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...
