Reservation Supervisor

5 days ago

Goa, India QTONET PRIVATE LIMITED Full time ₹ 20,000 - ₹ 30,000 per year

Job Summary:

We are seeking a detail-oriented and experienced Reservation Supervisor to oversee the daily operations of our reservations team. The ideal candidate will have a strong background in hotel reservations, excellent communication and leadership skills, and hands-on experience with IDS Software (Hotel Property Management System).

Key Responsibilities:

  • Supervise the reservations team and ensure smooth, efficient handling of all bookings.
  • Monitor incoming reservations via phone, email, and online platforms.
  • Maintain up-to-date records in IDS Software and ensure system accuracy.
  • Coordinate with Front Office and Sales & Marketing teams to optimize occupancy and revenue.
  • Manage group bookings, special requests, and VIP arrivals.
  • Conduct regular training sessions for reservation agents, especially on IDS usage.
  • Generate daily, weekly, and monthly reports from IDS for management.
  • Ensure all reservations comply with hotel policies and standards.
  • Handle guest inquiries and complaints in a professional and timely manner.
  • Assist with rate loading, packages, and promotions in IDS.

Requirements:

  • Proven experience in hotel reservations, with at least 2 years in a supervisory role.
  • Mandatory knowledge and experience with IDS Software (Fortune Next / IDS Next).
  • Strong organizational and multitasking abilities.
  • Excellent verbal and written communication skills.
  • Ability to train and lead a team effectively.
  • Knowledge of OTA platforms and channel managers is a plus.
  • Flexible to work in shifts, including weekends and holidays.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Food provided

Work Location: In person

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