Reservation Supervisor

23 hours ago

Goa, India QTONET PRIVATE LIMITED Full time ₹ 20,000 - ₹ 30,000 per year

Job Summary:

We are seeking a detail-oriented and experienced Reservation Supervisor to oversee the daily operations of our reservations team. The ideal candidate will have a strong background in hotel reservations, excellent communication and leadership skills, and hands-on experience with IDS Software (Hotel Property Management System).

Key Responsibilities:

  • Supervise the reservations team and ensure smooth, efficient handling of all bookings.
  • Monitor incoming reservations via phone, email, and online platforms.
  • Maintain up-to-date records in IDS Software and ensure system accuracy.
  • Coordinate with Front Office and Sales & Marketing teams to optimize occupancy and revenue.
  • Manage group bookings, special requests, and VIP arrivals.
  • Conduct regular training sessions for reservation agents, especially on IDS usage.
  • Generate daily, weekly, and monthly reports from IDS for management.
  • Ensure all reservations comply with hotel policies and standards.
  • Handle guest inquiries and complaints in a professional and timely manner.
  • Assist with rate loading, packages, and promotions in IDS.

Requirements:

  • Proven experience in hotel reservations, with at least 2 years in a supervisory role.
  • Mandatory knowledge and experience with IDS Software (Fortune Next / IDS Next).
  • Strong organizational and multitasking abilities.
  • Excellent verbal and written communication skills.
  • Ability to train and lead a team effectively.
  • Knowledge of OTA platforms and channel managers is a plus.
  • Flexible to work in shifts, including weekends and holidays.

Job Type: Full-time

Pay: ₹20, ₹30,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Food provided

Work Location: In person

  • Reservations Associate

    2 weeks ago

    Goa, India Marriott International, Inc Full time

    **Job Number** 23206919 **Job Category** Reservations **Location** The Westin Goa, Survey No 204/1 Sub Division 1, Goa, Goa, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify...

  • Reservation Executive

    2 weeks ago

    Goa, India Marriott International, Inc Full time

    **Job Number** 24026478 **Job Category** Reservations **Location** The Westin Goa, Survey No 204/1 Sub Division 1, Goa, Goa, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or...

  • Reservations Coordinator

    2 weeks ago

    Goa, India Marriott International, Inc Full time

    **Job Number** 24027604 **Job Category** Reservations **Location** The St. Regis Goa Resort, 438 1 34 Mobor, Goa, India, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest...

  • Reservations Executive

    1 week ago

    Goa, Goa, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25012363 **Job Category**Reservations **Location**Le Meridien Goa Calangute, Aguada Siolim Road, Calangute, Goa, Goa, India, 403516 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values...

  • Reservations Executive

    5 days ago

    Goa, Goa, India Marriott International, Inc Full time

    **Additional Information** **Job Number**25145496 **Job Category**Reservations **Location**Courtyard by Marriott Goa Colva, Colva Beach Road, Goa, Goa, India, 403708 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or...

  • Reservations Executive

    2 weeks ago

    Goa, India Marriott International, Inc Full time

    **Job Number** 23207085 **Job Category** Reservations **Location** Courtyard by Marriott Colva Goa, Colva Beach Road, Goa, Goa, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or...

  • Reservations Executive

    2 weeks ago

    Goa, India Marriott International, Inc Full time

    **Job Number** 23222102 **Job Category** Reservations **Location** Le Méridien Goa Calangute, Aguada Siolim Road, Calangute, Goa, Goa, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company...

  • Reservations Executive

    3 days ago

    Goa, India Marriott International, Inc Full time

    **Job Number** 23197459 **Job Category** Reservations **Location** The St. Regis Goa Resort, 438 1 34 Mobor, Goa, India, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or...

  • Executive-Reservations

    3 weeks ago

    Goa, India St. Regis Hotels & Resorts Full time

    Additional InformationJob Number Job CategoryReservations LocationThe St. Regis Goa Resort, Mobor, Goa, India, India, VIEW ON MAP ScheduleFull Time Located Remotely?N Position TypeNon-Management Position SummaryOversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and...

  • Executive-Reservations

    1 week ago

    Goa, India St. Regis Hotels & Resorts Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Additional InformationJob Number Job CategoryReservationsLocationThe St. Regis Goa Resort, Mobor, Goa, India, India, 403731VIEW ON MAPScheduleFull TimeLocated Remotely?NPosition TypeNon-ManagementPosition SummaryOversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and...