Reservation Supervisor

5 days ago

Goa Goa, India QTONET PRIVATE LIMITED Full time

**Job Summary**:
**Key Responsibilities**:

- Supervise daily operations of the reservations department and support the front office team.
- Manage room bookings, availability, and rates using **IDS** software.
- Monitor room inventory and work closely with the revenue team to maximize occupancy and revenue.
- Train and guide reservations staff in handling inquiries, confirmations, and cancellations.
- Coordinate with sales and marketing for group bookings, promotions, and special packages.
- Handle guest complaints and resolve reservation-related issues promptly.
- Prepare daily, weekly, and monthly reservation reports and forecasts.
- Maintain guest database and ensure reservation data integrity in IDS.
- Stay updated on market trends, competitor pricing, and seasonal demands.

**Requirements**:

- Diploma or Degree in Hotel Management / Hospitality.
- Minimum 2-4 years of experience in hotel reservations, with at least 1 year in a supervisory role.
- **Mandatory proficiency in IDS** for room booking, rate setup, and inventory control.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.

**Preferred Skills**:

- Knowledge of revenue/yield management principles.
- Experience working in 3-star to 5-star properties.
- Ability to work under pressure and in shifts.

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Morning shift
- Rotational shift

Work Location: In person

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