Front Office Supervisor

3 hours ago

Goa, India Paradigm Consultants Full time

**Front Office Supervisor**
- Job Location : North Goa
- Industry Type : Hospitality

**Experiences Brief**
- Education : Diploma / Degree in hotel management
- Experiences : Min 3 Years as front office supervisor
- Total Experiences 5 - 7 Years in Front office Dept
- Experiences in 3 Star & 5 Star property is a must
- joining Immediate

**FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES**:
1. Ensure Outstanding customer care at all times.

2. Maintains a friendly, cheerful and courteous demeanour at all times.

3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

5. Uses suggestive sellingtechniques to sell room nights, increase occupancyand revenue.

6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.

7. Train, direct the work of, resolve issues/problems and coach and counsel the front deskteam members to ensure a quality operation.

8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

9. Adhere to company credit limit/ floor limitpolicies.

10. Allocate rooms to expected arrivalsafter checking the guests preferences and special requests.

**Salary**: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Flexible shift

**Speak with the employer**
+91 8484977039

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