Production Support Developer

Job Title
Production Support Developer

Location
Gurgaon, India

Reports to
Head of Prod Support

*About FNZ
Who we are:*
FNZ Group is an established and rapidly growing company in the financial technology sector. We partner with the entire industry to make wealth management accessible to more people. Today, we partner with over 650 financial institutions and 8,000 wealth management firms, enabling over 20 million people across all wealth segments to invest in the things they care the most about, on their own terms. We have over 20+ offices globally with 4500 employees (and growing).

To learn more about us and our journey, check out our careers site.

*Role Description
What would you accomplish as a Production Support Developer?*
You will be part of our Production Support Team, who make sure that our live platforms run smoothly and without issues.

This is a great opportunity to grow your career, deepen your commercial experience, enhance the breadth of your development skills within a fast-growing FinTech company.

We are seeking a skilled .NET Application Support Developer to join our team. The ideal candidate will have a strong background in .NET , C#, SQL, ,VB and RESTful APIs with a focus on supporting and maintaining existing applications.

*The Responsibilities Will Include:*

• Provide support and troubleshooting for .NET applications, resolving technical issues efficiently to ensure minimal downtime.
• Collaborate with development teams to understand application architecture, functionality, and dependencies.
• Debug and diagnose issues within .NET codebase, utilizing C# and VB expertise to identify root causes and implement effective solutions.
• Perform database queries and optimizations using SQL to enhance application performance and resolve data-related issues.
• Document support procedures, troubleshooting steps, and resolutions for future reference and knowledge sharing.
• Participate in regular meetings with stakeholders to discuss application performance, enhancements, and upcoming changes.
• Work closely with end-users to gather feedback, address concerns, and implement improvements to enhance user experience.
• Stay updated with the latest .NET technologies, best practices, and industry trends to continuously improve support processes and capabilities.

*Experience Required
What we are looking for:*

• Bachelor's degree in Computer Science, Engineering, or related field.
• Strong proficiency in .NET, C#, VB, and SQL scripting.
• Prior experience in application support, troubleshooting, and debugging.
• Excellent problem-solving skills and attention to detail.
• Effective communication and interpersonal skills for collaborating with cross-functional teams and end-users.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Experience in RESTful APIs
• Certification in .NET development or relevant technologies is advantageous.

*Experience Preferred
Beneficial but not essential.*

• Familiarity with ITIL.
• Hands-on experience with JavaScript and HTML.
• Proficiency in utilizing Visual Studio and Resharper.
• Experience with any automation tool.
• Flexibility regarding work hours, including openness to starting earlier or later than standard hour

Opportunities
*What We Offer:*

• We are mission led - work at the heart of a purpose-led organization, where you can be proud of the impact you make, every day. Where you'll transform the way over 20 million people invest, making wealth management more accessible, sustainable and transparent to more people.
• Rapid career growth - encouraged to take on responsibility, play a part in the evolution of the company and rapidly drive your career development working on real projects that directly impact our clients and their customers.
• Market leading technology - Build, create and evolve innovative solutions for the world's most trusted brands using the latest technologies to help change the face of investing for the future
• Learning & development – Placing emphasis on a willingness to learn, to think differently, to be creative and to help drive innovation.

For advertising:
inclusion
At FNZ, we recognise that diversity, equity and inclusion are important factors contributing to our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner without regard to gender, ethnicity/race, faith, age, nationality, gender identity, sexual orientation, marital status, socio-economic background, disability or military veteran status where all applicants and employees are valued and respected.
In addition, we want to ensure accessibility needs are well supported, if you require specific support, please advise us.
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).
Together with our customers, we help over 20 million people from all wealth segments to invest in their future.