Operations Analyst
17 hours ago
Company Description
LUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows users to browse premium salons and spas in their vicinity and choose from a vast array of services. Users can schedule, reschedule, and cancel appointments with ease, and avail exclusive offers on their favorite services from the comfort of their home. Payment is made at the salon or spa upon receiving services.
**CTC - 3,03,600 per year
Location - Dadar, Mumbai (In office role)**
Role Description
This is a full-time on-site role for an Operations Analyst located in Mumbai.Manage and respond to client queries. Resolve customer complaints promptly and professionally, ensuring customer satisfaction. Enhance the overall customer experience by maintaining strong client relationships. Support day-to-day operations, ensuring smooth workflow.
Qualifications
- Strong analytical skills
- Effective communication skills
- Customer service skills
- Proficiency in data analysis and financial reporting tool
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