Key Accounts Specialist
7 days ago
Key Responsibilities:
- Merchant Acquisition:
- Identify, pitch, and close high-value merchant accounts for EDC installations.
- Focus on premium businesses such as hospitals, hotels, large retailers,
luxury outlets, and service providers.
- Account Management & Retention:
- Act as the single point of contact for assigned key merchants.
- Ensure merchant satisfaction through proactive engagement, issue
resolution, and timely support.
- Drive activation and consistent usage of terminals post-deployment.
- Revenue & Performance Tracking:
- Meet or exceed monthly sales and activation targets (TPV, device retention,
etc.).
- Monitor transaction performance and take corrective actions to improve
volume and retention.
- Field Execution:
- Regular market visits for lead generation, onboarding, KYC completion, and
device deployment.
- Conduct merchant training and awareness on product features, billing, and
reconciliation processes.
- Cross-Functional Coordination:
- Liaise with internal operations, logistics, and support teams to ensure
seamless merchant onboarding and servicing.
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