Customer Support Executive
2 days ago
Job Opening: International Voice & Non-Voice Customer Support
Salary: 3,00,000 6,00,000 per annum (based on experience & current CTC)
Location: Multiple Locations / Work From Office (as per company requirement)
Hiring For:
- Sutherland
- Tech Mahindra Hitech City / Bahadurpally
- Foundever
- Teleperformance
- Regalix
Job Overview
We are hiring candidates with strong communication skills for international voice and non-voice customer support roles. You will be responsible for supporting global customers through calls, chat, and email, delivering high-quality assistance and ensuring issue resolution.
Roles & Responsibilities
Voice Process
- Handle inbound/outbound calls for international customers.
- Provide product information, resolve concerns, and ensure customer satisfaction.
- Maintain professional tone and communication at all times.
- Record and update customer interactions in the system accurately.
- Escalate unresolved or complex issues when necessary.
Non-Voice (Chat & Email Support)
- Respond to customer queries via email and chat clearly and accurately.
- Troubleshoot basic issues and offer timely solutions.
- Manage dual/triple chat when required.
- Maintain TAT, quality standards, and proper documentation.
Contact Details
HR Hasneen Heena
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