Customer Support Executive

1 day ago


Hyderabad, Telangana, India Stryde Consulting Services Full time

Job Opening: International Voice & Non-Voice Customer Support

Salary: 3,00,000 6,00,000 per annum (based on experience & current CTC)

Location: Multiple Locations / Work From Office (as per company requirement)

Hiring For:

  • Sutherland
  • Tech Mahindra Hitech City / Bahadurpally
  • Foundever
  • Teleperformance
  • Regalix

Job Overview

We are hiring candidates with strong communication skills for international voice and non-voice customer support roles. You will be responsible for supporting global customers through calls, chat, and email, delivering high-quality assistance and ensuring issue resolution.

Roles & Responsibilities

Voice Process

  • Handle inbound/outbound calls for international customers.
  • Provide product information, resolve concerns, and ensure customer satisfaction.
  • Maintain professional tone and communication at all times.
  • Record and update customer interactions in the system accurately.
  • Escalate unresolved or complex issues when necessary.

Non-Voice (Chat & Email Support)

  • Respond to customer queries via email and chat clearly and accurately.
  • Troubleshoot basic issues and offer timely solutions.
  • Manage dual/triple chat when required.
  • Maintain TAT, quality standards, and proper documentation.

Contact Details

HR Hasneen Heena



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