Customer Success Associate

7 days ago

Gurgaon, Haryana, India Upskill Academy Full time ₹ 3,72,000 - ₹ 4,20,000 per year

Position: Customer Success Associate (WFO)

Qualification: Graduates & Undergraduates — both eligible

Skillset: Excellent communication skills in English

Experience:

  • Minimum 1 year of international voice process experience is mandatory.
  • Candidates with a healthcare background will be preferred.

Interview Rounds:

  1. HR Round

  2. Operations Round

  3. Client Round

Salary: Up to ₹35,000 CTC per month

Working Days & Shifts:

  • 5 days working with rotational week-offs
  • Rotational shifts
  • Two-way cab facility available (for hiring zones only)
  • Versant Level: C1

Job Role & Responsibilities:

  • Manage inbound and outbound customer communications effectively.
  • Provide timely resolution to customer issues with empathy and professionalism.
  • Maintain service quality standards as per company requirements.

Job Types: Full-time, Permanent

Pay: ₹372, ₹420,000.00 per year

Benefits:

  • Provident Fund

Work Location: In person

Speak with the employer

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