Facility Manager- Technical

Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people, and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades, or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Manager

Work Dynamics

What this job involves

Key Responsibilities

• Perform regular inspections, maintenance, and troubleshooting of MEP systems supporting IT infrastructure
• Monitor and maintain critical building systems including HVAC, electrical systems, UPS, and cooling systems for server rooms/data centers
• Respond to and resolve facility-related emergencies and service requests in a timely manner
• Coordinate with vendors and contractors for specialized maintenance and repairs
• Ensure compliance with safety regulations, building codes, and industry standards
• Maintain accurate documentation of maintenance activities, equipment inventories, and system performance
• Participate in facility improvement projects and equipment upgrades
• Collaborate with IT teams to understand and support their infrastructure requirements
• Develop and implement preventive maintenance schedules for critical equipment
• Monitor energy usage and recommend efficiency improvements
• Overlook soft service operations
• Provide administrative support to the Facilities Management team
• Ensure timely and accurate completion of FM reports
• Be accessible for escalation of all FM related issues
• Oversee the Helpdesk work process which includes closure & TT
• Provide management advice to Helpdesk operators for escalated issues and keep track of recurrent issues and provide solutions so that the same should not be repeated
• Ensure planning and execution of all preparation required for Conferences/meetings of the client as well as VIP visits scheduled during the shift
• Oversee the Mailroom process
• Capture and document information on cost savings and provide reports whenever required
• Take rounds of the areas within the campus and ensure that they are maintained to the highest standard of upkeep as well as housekeeping
• Oversee the Housekeeping Services
• Keep track of the overall service delivery assessment of HK vendor
• Ensure Coordination meetings with vendor for resolution of service issues
• Ensure that the quality and quantity of the food supplies are meeting the requirements
• When the food supplies run out, escalate the matter to the caterers management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them
• Overall coordination with all service providing vendors
• Take rounds of the spaces within the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria, etc., and initiate immediate rectification actions
• Prepare weekly shift rosters for Helpdesk, Front Desk, and Mailroom and communicate in advance to the staff and transport division
• Operational Risk Management
• Update and implement Emergency Response plan; drills, etc. as required
• After office hours Facilities assistance response
• Operational Audits and Compliance
• Escalation of Incidents/Problems
• Meet or exceed best practice in the provision of services through contracts
• Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager
• Effective management of the team
• Overall client satisfaction by achieving SLA targets
• Timely resolution of helpdesk complaints
• Effective team coordination of direct and vendor staff for efficient service delivery

Sound like you? To apply you need to be:

• Responsible for the management of a wide range of issues, managing day-to-day operations and relieving Facility Managers on their Leave days
• Highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from Client staff and arrangements pertaining to all operating expenditures
• Well-groomed and presentable all the time
• Possessing good communication skills

What you can expect from us

Youll join an entrepreneurial, inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...

Location:
On-site Gurugram, HR
Scheduled Weekly Hours:
48

If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

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