Service Delivery Manager – Cybersecurity

6 days ago

Mumbai, Maharashtra, India VIBS Infosol Full time ₹ 12,00,000 - ₹ 36,00,000 per year

We are seeking a Service Delivery Manager with hands-on experience managing cybersecurity projects involving technologies such as
DLP, Next gen Firewalls, IDS/IPS, EDR/XDR, NAC, IAM, WAF, PAM/PIM, CASB, CSPM, Secure Email Gateway, Backups, Vulnerability Management, Nessus, Qualys,
and other security solutions.

The ideal candidate will have a strong technical background, proven project delivery expertise, and demonstrated leadership in handling cross-functional teams and multiple client engagements.

Location:
Mumbai / Indore

Department:
Cybersecurity Service Delivery

Experience:
8+ Years

Key Responsibilities

  • Manage end-to-end delivery of multiple cybersecurity projects, including DLP, Next gen Firewalls, IDS/IPS, EDR/XDR, NAC, IAM, WAF, PAM/PIM, CASB, CSPM, Secure Email Gateway, Backups, Vulnerability Management, Nessus, Qualys, and other security solutions.
  • Coordinate project scope, schedule, resources, milestones, and delivery quality across technical teams.
  • Serve as the primary client contact for ongoing service delivery, handling escalations and ensuring client satisfaction.
  • Lead a team of security engineers, deployment specialists, and technical leads to ensure efficient and timely project execution.
  • Conduct regular project status reviews, risk assessments, and performance reporting for both internal and external stakeholders.
  • Ensure compliance with ISO 27001, ITIL, or organizational project and security standards.
  • Work with OEMs and partners to align delivery methodology and ensure smooth implementation across security domains.

Role Expectations

  • Minimum 8 years of experience in IT/security service delivery or project management roles.
  • Hands-on experience in delivering security projects involving DLP, Firewalls, IDS/IPS, NAC, SIEM, EDR/XDR or endpoint security.
  • Proven leadership in managing project teams (on-site/offshore), with excellent communication and organizational skills.
  • Strong client-facing skills with the ability to manage expectations, resolve conflicts, and ensure satisfaction.
  • Familiarity with project management tools and dashboards (e.g., Jira, MS Project, Smartsheet).
  • Understanding of compliance frameworks such as ISO 27001, SOC2, or RBI/SEBI regulations (preferred).
  • Certifications such as PMP, ITIL, CISSP, CISM, CEH, or relevant OEM certifications will be an added advantage.

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