Senior Application Support Engineer
1 day ago
- The Senior Application Support Engineer will be a very hands-on, senior member of the Technical Support Team responsible for providing technical assistance to zeta interactive clients and internal business functions.
- This is a customer-facing role, and requires excellent prioritization, responsiveness, and customer service, along with excellent verbal communication skills.
Education: BSC / BTech / MCA / MSC
Shift Timings: EST / PST Time Zone
Role: 24/7 Support
Must Have -
Functional Skills and Experiences
- Experience leading technical support teams
- At least 3+ years experience in 24/7 environment providing technical support
- Extensive problem solving and debugging skills
- Experienced in Problem and Incident Management
- Excellent interpersonal and communication skills
- Flexible in working outside of core business hours at short-notice
- Should have excellent written and verbal communication skills
- Experience of managing customers across locations/ geographies is preferred.
Technical Skills and Experiences:
- Strong in MySQL/Oracle database and with minimum 2 yrs. of work experience involving DB
- Good knowledge on Shell Scripting
- Good Knowledge with Hands on experience on Linux Operating system
Web technologies & Networking Basics
Apache
- Tomcat
- Web services
- DNS
- DHCP
- WWW
- ROUTER
- IP Classes
- Firewall
Good to have;
Linux Certification (RHCSA and RHCE)
DB certification
Personal Qualities
- Strong customer service and support focus with a desire to deliver a high-quality service.
- Self-motivated and highly professional with the ability to lead and take ownership and responsibility.
- Ability to multi-task, work under pressure and to tight deadlines
- A desire to learn and improve skills and knowledge.
- Fast learner, energetic and enthusiastic
- Adaptable and flexible to business demands
- Positive can-do attitude
- Team player
- Soft spoken, work oriented, conscientious.
- Good decision making and problem-solving skills.
- Friendly, reliable, positive and acts appropriately and proactively.
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