Application Support Engineer

This job is with Thermo Fisher Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Collaborate with our team members daily to achieve our Mission and enable our clients to improve global health, cleanliness, and safety. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Job Title:
Support Engineer – Manufacturing Applications

Location:
Hyderabad, India

About The Role
Join Thermo Fisher Scientific's Center of Excellence in Hyderabad and be part of PSG IT CoE Team advancing digital manufacturing. This role ensures the stability, compliance, and continuous improvement of Manufacturing IT applications that power pharmaceutical production.

Key Responsibilities

• Deliver Tier 1 and Tier 2 support for a diverse set of Manufacturing IT applications to ensure reliable, compliant operations.
• Lead root cause analysis, manage configuration changes, and drive application enhancements.
• Collaborate with global IT, business, and vendor teams to resolve issues and implement improvements.
• Support upgrades, patching, and validation activities aligned with GxP, FDA 21 CFR Part 11, and data-integrity principles.
• Provide user training, onboarding, and detailed support documentation.
• Maintain clear, compliant documentation for incidents, configuration changes, and validations.
• Promote standard practices and cultivate a culture of continuous improvement.

Qualifications

• Bachelor's degree in Information Technology, Engineering, or related field.
• Proven experience supporting Manufacturing IT applications.
• Knowledge of MES, SCADA, historian, or batch-management systems.
• Familiarity with regulatory and GxP-validated environments.
• Strong analytical, communication, and interpersonal skills.

Why Join Us
At Thermo Fisher Scientific, your work helps enable discoveries that make the world healthier, cleaner, and safer. You'll work with innovative technologies, collaborate with experts worldwide, and grow within a culture built on integrity, innovation, and curiosity. Ready to take the next step in your digital manufacturing journey? Apply today.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. Reasonable accommodations are available throughout the hiring process.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. See our team members discuss 5 benefits of joining our organization. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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