Application Support Engineer
15 hours ago
Job Title:
Application Support Engineer (Tier 2) – Infra & Tier 2 Support
Location:
Hyderabad / Bangalore / Chennai
Experience:
4+ years
Budget:
Up to 15 LPA
Role & Responsibilities:
- Develop, maintain, and execute advanced
SQL queries
and
shell scripts
to automate recurring database clean-ups, system maintenance, and workaround processes. - Utilize
cloud-based operational tools and APIs
to resolve downstream order processing issues and account repair scenarios. - Manage monthly operational workflows, including
report generation, fee reconciliation, and data feed validations
. - Coordinate and implement system adjustments for scheduled time changes and blackout events to ensure uninterrupted service continuity.
- Perform daily application health assessments, including
URL accessibility
and system sanity checks, while enhancing monitoring capabilities for proactive anomaly detection. - Monitor key system components and service workflows to promptly identify and resolve
performance bottlenecks, errors, and unexpected failures
. - Execute thorough
pre- and post-deployment validations
to ensure seamless application updates and minimal operational impact. - Collaborate with development, DevOps, and interface teams to troubleshoot complex issues and drive timely resolutions.
- Handle
exception management
and ad-hoc account-related resolutions across multiple communication channels. - Manage service package adjustments and ensure accurate
service mapping and billing alignment
. - Act as a liaison between support and development teams, facilitating communication and escalation of critical application issues.
- Track and document escalated incidents through
ticketing systems
, ensuring transparency and follow-through until resolution. - Troubleshoot and resolve issues related to
service mapping, data collection feeds, and over-the-air system communications
to maintain consistent service delivery.
Must-Have Skills:
- Strong expertise in
SQL and shell scripting
for backend process automation and system health maintenance. - Proficiency with
cloud-based operational tools and APIs
for issue resolution and system management. - Experience managing complex monthly operational processes such as report generation and
data reconciliation
. - Solid understanding of
system monitoring best practices
and ability to enhance monitoring frameworks for proactive issue detection. - Skilled in
deployment validations
and supporting application update rollouts. - Strong
problem-solving skills
to address workflow inefficiencies, system errors, and service interruptions. - Excellent
communication and collaboration skills
for seamless cross-functional teamwork. - Proven ability to manage
ticketing workflows
, track issue escalations, and maintain comprehensive documentation. - Familiarity with
service mapping, data feed management
, and broadcast/streaming service operational concepts.
Desired Skills:
- Experience with
exception and account issue management
in a complex service environment. - Knowledge of operational adjustments related to
scheduled time changes
and their impact on system availability. - Strong
analytical skills
to optimize recurring operational tasks and improve process efficiency. - Proactive approach to
monitoring, automating, and streamlining support workflows
. - Exposure to
DevOps methodologies
and collaborative development-support environments.
Mandatory:
- Strong expertise in SQL and shell scripting
to automate and maintain backend processes and ensure system health.
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