Application Support Engineer

1 day ago

Hyderabad, Telangana, India VLaunchU Full time ₹ 10,00,000 - ₹ 15,00,000 per year

Job Title:
Application Support Engineer (Tier 2) – Infra & Tier 2 Support

Location:
Hyderabad / Bangalore / Chennai

Experience:
4+ years

Budget:
Up to 15 LPA

Role & Responsibilities:

  • Develop, maintain, and execute advanced
    SQL queries
    and
    shell scripts
    to automate recurring database clean-ups, system maintenance, and workaround processes.
  • Utilize
    cloud-based operational tools and APIs
    to resolve downstream order processing issues and account repair scenarios.
  • Manage monthly operational workflows, including
    report generation, fee reconciliation, and data feed validations
    .
  • Coordinate and implement system adjustments for scheduled time changes and blackout events to ensure uninterrupted service continuity.
  • Perform daily application health assessments, including
    URL accessibility
    and system sanity checks, while enhancing monitoring capabilities for proactive anomaly detection.
  • Monitor key system components and service workflows to promptly identify and resolve
    performance bottlenecks, errors, and unexpected failures
    .
  • Execute thorough
    pre- and post-deployment validations
    to ensure seamless application updates and minimal operational impact.
  • Collaborate with development, DevOps, and interface teams to troubleshoot complex issues and drive timely resolutions.
  • Handle
    exception management
    and ad-hoc account-related resolutions across multiple communication channels.
  • Manage service package adjustments and ensure accurate
    service mapping and billing alignment
    .
  • Act as a liaison between support and development teams, facilitating communication and escalation of critical application issues.
  • Track and document escalated incidents through
    ticketing systems
    , ensuring transparency and follow-through until resolution.
  • Troubleshoot and resolve issues related to
    service mapping, data collection feeds, and over-the-air system communications
    to maintain consistent service delivery.

Must-Have Skills:

  • Strong expertise in
    SQL and shell scripting
    for backend process automation and system health maintenance.
  • Proficiency with
    cloud-based operational tools and APIs
    for issue resolution and system management.
  • Experience managing complex monthly operational processes such as report generation and
    data reconciliation
    .
  • Solid understanding of
    system monitoring best practices
    and ability to enhance monitoring frameworks for proactive issue detection.
  • Skilled in
    deployment validations
    and supporting application update rollouts.
  • Strong
    problem-solving skills
    to address workflow inefficiencies, system errors, and service interruptions.
  • Excellent
    communication and collaboration skills
    for seamless cross-functional teamwork.
  • Proven ability to manage
    ticketing workflows
    , track issue escalations, and maintain comprehensive documentation.
  • Familiarity with
    service mapping, data feed management
    , and broadcast/streaming service operational concepts.

Desired Skills:

  • Experience with
    exception and account issue management
    in a complex service environment.
  • Knowledge of operational adjustments related to
    scheduled time changes
    and their impact on system availability.
  • Strong
    analytical skills
    to optimize recurring operational tasks and improve process efficiency.
  • Proactive approach to
    monitoring, automating, and streamlining support workflows
    .
  • Exposure to
    DevOps methodologies
    and collaborative development-support environments.

Mandatory:

  • Strong expertise in SQL and shell scripting
    to automate and maintain backend processes and ensure system health.

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