Application Support Engineer

15 hours ago


Hyderabad, Telangana, India VLaunchU Full time ₹ 10,00,000 - ₹ 15,00,000 per year

Job Title:
Application Support Engineer (Tier 2) – Infra & Tier 2 Support

Location:
Hyderabad / Bangalore / Chennai

Experience:
4+ years

Budget:
Up to 15 LPA

Role & Responsibilities:

  • Develop, maintain, and execute advanced
    SQL queries
    and
    shell scripts
    to automate recurring database clean-ups, system maintenance, and workaround processes.
  • Utilize
    cloud-based operational tools and APIs
    to resolve downstream order processing issues and account repair scenarios.
  • Manage monthly operational workflows, including
    report generation, fee reconciliation, and data feed validations
    .
  • Coordinate and implement system adjustments for scheduled time changes and blackout events to ensure uninterrupted service continuity.
  • Perform daily application health assessments, including
    URL accessibility
    and system sanity checks, while enhancing monitoring capabilities for proactive anomaly detection.
  • Monitor key system components and service workflows to promptly identify and resolve
    performance bottlenecks, errors, and unexpected failures
    .
  • Execute thorough
    pre- and post-deployment validations
    to ensure seamless application updates and minimal operational impact.
  • Collaborate with development, DevOps, and interface teams to troubleshoot complex issues and drive timely resolutions.
  • Handle
    exception management
    and ad-hoc account-related resolutions across multiple communication channels.
  • Manage service package adjustments and ensure accurate
    service mapping and billing alignment
    .
  • Act as a liaison between support and development teams, facilitating communication and escalation of critical application issues.
  • Track and document escalated incidents through
    ticketing systems
    , ensuring transparency and follow-through until resolution.
  • Troubleshoot and resolve issues related to
    service mapping, data collection feeds, and over-the-air system communications
    to maintain consistent service delivery.

Must-Have Skills:

  • Strong expertise in
    SQL and shell scripting
    for backend process automation and system health maintenance.
  • Proficiency with
    cloud-based operational tools and APIs
    for issue resolution and system management.
  • Experience managing complex monthly operational processes such as report generation and
    data reconciliation
    .
  • Solid understanding of
    system monitoring best practices
    and ability to enhance monitoring frameworks for proactive issue detection.
  • Skilled in
    deployment validations
    and supporting application update rollouts.
  • Strong
    problem-solving skills
    to address workflow inefficiencies, system errors, and service interruptions.
  • Excellent
    communication and collaboration skills
    for seamless cross-functional teamwork.
  • Proven ability to manage
    ticketing workflows
    , track issue escalations, and maintain comprehensive documentation.
  • Familiarity with
    service mapping, data feed management
    , and broadcast/streaming service operational concepts.

Desired Skills:

  • Experience with
    exception and account issue management
    in a complex service environment.
  • Knowledge of operational adjustments related to
    scheduled time changes
    and their impact on system availability.
  • Strong
    analytical skills
    to optimize recurring operational tasks and improve process efficiency.
  • Proactive approach to
    monitoring, automating, and streamlining support workflows
    .
  • Exposure to
    DevOps methodologies
    and collaborative development-support environments.

Mandatory:

  • Strong expertise in SQL and shell scripting
    to automate and maintain backend processes and ensure system health.


  • Hyderabad, Telangana, India Aequor Technologies Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Role Application Support EngineerShift – Rotational ( Night/Afternoon shifts)Location - WFHExperience with software support or software developmentProven experience as a team playerExperience with Agile software developmentExperienced with Application supportEffective communication skillsExperience in a drug discovery or scientific research setting...


  • Hyderabad, Telangana, India Coforge Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    8+ years of experience in application maintenance and support, with a focus on data-driven systems.Experience of managing Cloud Data based applications (preferably Snowflake, Matillion or other ETL tools) especially from Support & Maintenance perspective.Experience with ITSM tools (e.g., ServiceNow, Jira) for tracking Service Requests and enhancements....


  • Hyderabad, Telangana, India GrowthAXL Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job SummaryWe are seeking a proactive and detail-oriented Application Support Engineer toprovide critical support across our operational systems, including ServiceNow FSM,custom-built applications, Trident Care Online, and DDF platforms. The idealcandidate will play a vital role in ensuring application stability, resolving issues, andproviding stellar user...


  • Hyderabad, Telangana, India Sutherland Global Services Private Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Application Support Engineer Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and...


  • Hyderabad, Telangana, India Healthfirst Technologies Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role:Application Support Engineer (Java&AWS)Total experience Req: 4-8 Years onlyNote: Require Java experience with AWS knowledge and should have strong communication skills, .Location: Hyderabad (Preferring localities)Notice Period: Immediate to 10 days only.Interested please reach me out Company Description:Healthfirst Technologies is a pioneering product...


  • Hyderabad, Telangana, India CorroHealth Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Application/Technical Support EngineerExperience:3-7 yearsLocation: Hyderabad | Chennai | CoimbatoreImmediate Joiners onlyJob RequirementsVery strong customer service and communication skillsExperience in providing advanced technical support in a customer facing role.Strong troubleshooting skills and in-depth knowledge of Microsoft technologiesExperience...


  • Hyderabad, Telangana, India Quality Kiosk Software Llp Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Application Support Engineer SkillAPM Job Description> Specialized in troubleshooting, diagnosing and fixing IBM InfoSphere Optim problem for enterprise customer.2> Work with Data Archiving, Purging and Restoration process, test data management and privacy components to ensure efficient and secure data handling.3> Review diagnostic data interprets logs and...


  • Hyderabad, Telangana, India LTIMindtree Full time

    Job Title: Application Support Engineer – Empower & ITILJob SummaryWe are looking for a skilled Application Support Engineer with experience in Empower and a strong understanding of ITIL processes. The ideal candidate will be responsible for troubleshooting complex technical issues, supporting end users, and collaborating with cross-functional teams to...


  • Hyderabad, Telangana, India Cubic Corporation Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Business Unit:Cubic Transportation SystemsCompany Details:As part of the Global Operations Systems Team, reporting to the IT Systems Team Leader, you will be a key liaison, working closely with colleagues and customers to ensure in-house or deployed systems and devices are kept current and functional. You will assist in implementing strategies for Central...


  • Hyderabad, Telangana, India Inspire Brands Hyderabad Support Center Full time

    About Inspire Brands Hyderabad Support Center Inspire Brands is disrupting the restaurant industry through digital transformation and operational efficiencies The company s technology hub Inspire Brands Hyderabad Support Center India will lead technology innovation and product development for the organization and its portfolio of distinct brands The...