Urgent hiring for the Quality Assurance Executive Fleet Technician Operations profile for Mohali location

6 days ago

Mohali, Punjab, India TandA HR Solutions Full time ₹ 6,00,000 - ₹ 18,00,000 per year
Job Description

Posted on: October 8, 2025
Designation: Quality Assurance Executive Fleet Technician Operations
Location: Mohali
Experience: 13 years
Salary: Depends on Interview
Gender: Any
Qualification: Bachelors degree (Commerce, Business Administration, or Engineering preferred)
Skills: Strong analytical and reporting skills (Excel, Google Sheets, Power BI preferred)
Target Industry: Any

Key Responsibilities Performance Monitoring & Reporting
  • Audit daily Technician Performance Performa reports for accuracy and completeness.
  • Track key KPIs: job completion PERCENT , SLA adherence, first-time fix rate, and profitability per job.
  • Review parts usage, purchase records, and expense submissions (credit card usage) against approved guidelines.
  • Identify deviations in performance, attendance, or safety compliance and escalate to Operations.
  • Monitor technician productivity and ensure assigned calls are completed within planned schedules.
Quality & Compliance
  • Ensure all technicians follow prescribed repair and maintenance SOPs.
  • Check that safety protocols (PPE, tool inspection, vehicle readiness) are adhered to before job dispatch.
  • Validate correctness of PDA data entries, job logs, and post-job reporting.
  • Investigate service complaints and recommend corrective actions.
  • Conduct periodic audits of technician documentation and customer interaction feedback.
Financial Oversight
  • Cross-check part usage and purchases to confirm profitability of each job.
  • Validate job cost sheets to ensure margin accuracy and compliance with spending limits.
  • Report any anomalies in purchases, missing receipts, or unapproved expenditures.
Continuous Improvement
  • Provide trend analysis on performance gaps and propose training or process updates.
  • Work closely with supervisors and trainers to improve technician performance and reduce repeat visits.
  • Recognize and document best practices for high-performing technicians.
Coordination & Communication
  • Liaise with Fleet Managers (FMs) and Technicians to clarify any discrepancies in reports.
  • Support new technician onboarding by verifying understanding of SOPs and compliance checklists.
  • Maintain clear communication between US Operations and the India Support Hub.
Key Metrics (KPIs)
  • Accuracy of daily technician audit reports
  • PERCENT of profitable jobs audited
  • SLA and compliance adherence rate
  • Reduction in repeat service calls
  • Accuracy of expense and purchase verification
Qualifications & Skills

Essential:

  • Bachelors degree (Commerce, Business Administration, or Engineering preferred)
  • 13 years of experience in quality control, technician operations, or fleet management
  • Strong analytical and reporting skills (Excel, Google Sheets, Power BI preferred)
  • Working knowledge of SOP frameworks, data validation, and compliance processes
  • Excellent written and verbal communication (English proficiency required)

Desirable:

  • Experience with field service or maintenance management systems
  • Understanding of US fleet operations and compliance standards
  • Certification in Quality or Process Management (e.g., ISO, Lean, Six Sigma)
Shift & Schedule
  • Shift: Fixed (US business hours preferred)
  • Days: 5 days per week
  • Holidays: US Bank Holidays 17 Statutory Holidays as per Indian Labour law
Key Competencies
  • Attention to detail and data accuracy
  • Process discipline and documentation clarity
  • Problem-solving and root-cause analysis
  • Team collaboration and communication
  • Accountability and integrity

#JobOpening #Hiring #JobSearch #NowHiring #CareerOpportunity #Employment #JobOpportunity #JobListing #JobPosting #JobAlert #recruitment

If interested, please forward your updated resumes to and feel free to contact us directly at You are also welcome to share this opportunity with your friends and colleagues.

Location: Mohali

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